Vishakha Thol

IT Analyst Engineer

Thane, Maharashtra, India 1+ yrs exp 82 · Excellent

About

A results-driven IT and Computer Engineering graduate with proven expertise in implementing robust security protocols, maintaining meticulous compliance documentation, and resolving incidents within dynamic enterprise environments. Adept at leveraging analytical acumen and process discipline to safeguard critical information systems, while cultivating advanced cybersecurity expertise through experienced mentorship.

Skills & Expertise (22)

Team Collaboration Intermediate

7.0/10

Years Exp

Communication Intermediate

7.0/10

Years Exp

ServiceNow Intermediate

6.5/10

Years Exp

Jira Intermediate

6.5/10

Years Exp

PowerPoint Intermediate

6.0/10

Years Exp

Compliance Documentation Intermediate

6.0/10

Years Exp

Teams Intermediate

6.0/10

Years Exp

Word Intermediate

6.0/10

Years Exp

Excel Intermediate

6.0/10

Years Exp

MS Office Intermediate

6.0/10

Years Exp

Advanced Excel Intermediate

6.0/10

Years Exp

Infrastructure Monitoring Intermediate

6.0/10

Years Exp

Root-cause analysis Intermediate

5.5/10

Years Exp

Python Intermediate

5.5/10

Years Exp

Escalation Handling Intermediate

5.5/10

Years Exp

SQL Queries Beginner

5.0/10

Years Exp

LINUX Beginner

5.0/10

Years Exp

Power BI Beginner

4.5/10

Years Exp

Java Beginner

4.5/10

Years Exp

JavaScript Beginner

4.5/10

Years Exp

HTML Beginner

4.5/10

Years Exp

CSS Beginner

4.5/10

Years Exp

Work Experience

IT Analyst Engineer

ICICI Lombard General Insurance Company

Mar 2025 - Mar 2026

Implemented security updates across systems and ensured ongoing compliance with internal standards, applying basic problem-solving techniques to resolve issues of limited scope under general guidance. Logged, tracked, and updated incidents in ServiceNow and JIRA daily, exchanging clear, standard information with colleagues and escalating complex issues appropriately. Monitored infrastructure and application systems to proactively identify issues, following defined procedures and reporting to the immediate team lead as needed. Diagnosed and resolved hardware and software incidents, contributing to accurate, audit-ready compliance documentation and data quality. Documented operational processes and incident resolutions, supporting knowledge continuity and stable working relationships within the team.

Software Development Intern

Coginfyz Technologies

Mar 2024 - Apr 2024

Built a Python-based web scraping tool to automate data collection for analysis. Developed a console application implementing CRUD operations against a structured data store. Created a text-based application using conditional logic and modular Python design.