About
Data analyst with a solid background in Power BI, Python, Excel, and SQL. Competent in producing insights and assisting with data-driven decision-making through data cleansing, analysis, and visualization. Eager to collaborate with others in fast-paced settings on important analytical projects.
Skills & Expertise (12)
Work Experience
Technical Support Executive (Relationship Manager)
DataComp Web Technologies
Apr 2024 - Aug 2025
Coordinated between clients and development teams to resolve bugs, implement feature updates, and ensure end-to-end issue resolution while maintaining high client satisfaction. Onboarded clients and delivered product training (i-Magic, VMPro, Advisor Pro); managed data imports from platforms like Bliss, Perfect, and Articulate, including VMP file validation and error correction. Utilized SQL for data troubleshooting and collaborated with developers via email/ticketing systems to resolve escalated issues with detailed technical insights. Streamlined internal processes by proactively tracking issues, maintaining detailed documentation, and ensuring timely follow-ups for faster resolution and improved team coordination.
Education
B.Sc. Information Technology - Tolani College
- 2022 · Afghanistan
H.S.C. Higher Education - Bhavan’s College
- 2019 · Afghanistan
S.S.C. Secondary Education - R.J.M.D.S’s English School
- 2017 · Afghanistan
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Citizen
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Skills (12)
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