About
Results driven Data Analysis with nearly 2 years of experience in statistical analysis, data visualization, and data-driven decision-making. Proficient in collecting, cleaning, and interpreting large datasets to uncover insights, identify trends, and support strategic business objectives. Experienced in cloud computing with Amazon Web Services (AWS) and providing on-site IT support at Accenture, ensuring seamless operations and effective resolution of technical challenges.
Skills & Expertise (22)
Work Experience
CSR ops3
Telus Digital
Jun 2023 - Present
Logged and categorized tickets using CRM tools and escalated complex issues to appropriate teams. Supported client queries with strong analytical and problem-solving skills. Worked with large volumes of customer data, ensuring accuracy and consistency across systems. Collaborated with cross-functional teams to streamline processes and improve service delivery.
Support Engineer (IT Operations)
FSL software Ltd.
Feb 2023 - Apr 2024
Handled, updated, and resolved assigned tickets within SLA; managed unassigned tickets and provided L1 support for issues including password resets, account unlocks, application installations. Installed and configured OS on desktops, laptops, and MacBooks; troubleshot Windows OS issues, software updates, and hardware problems; handled network and local printer installations. Assisted with ADOBE, MS Office, Outlook, and mail backup/restore issues.
Operation engineer
Primus Global technology (Client Onsite: Accenture)
Apr 2024 - Dec 2024
Collected, cleaned, and analyzed large datasets from multiple sources to identify trends and performance gaps. Built interactive dashboards using Power BI to visualize KPIs and support departmental decision-making. Wrote SQL queries to extract and manipulate data from relational databases for reporting. Collaborated with business stakeholders to define data requirements and deliver custom reports. Managed IT system performance optimization security compliance. Handled incident management and network support, including UAT activities. Provided first and second level escalation network support in security issues. Reviewed and analyzed functional specifications, resolving requirement clarification defects. Monitored and optimized cloud resources using CloudWatch, ensuring performance, security, and cost efficiency.
Education
B.Tech in Computer Science and Engineering - Bengal College of Engineering & Technology Durgapur
2018 - 2022 · Afghanistan
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