Kumar Vishal
Consultant (Senior Technical Support Engineer)
About
Motivated and technically skilled graduate seeking to contribute in a dynamic and professional work environment. Proficient in troubleshooting and resolving technical issues with strong communication and interpersonal skills. Knowledgeable in C and PHP programming, with hands-on experience using Adobe Dreamweaver. Strong analytical and logical thinking abilities with the capability to convey technical concepts to non-technical audiences.
Skills & Expertise (18)
Work Experience
Consultant (Senior Technical Support Engineer)
GT Bharat LLP
Jan 2024 - Present
Provided advanced technical support for Google Cloud Platform (GCP) services such as Compute Engine, Cloud Storage, App Engine, and VPC networking. Diagnosed and resolved issues related to GCP infrastructure, IAM policies, billing discrepancies, and service availability using tools like Cloud Logging and Cloud Monitoring. Performed troubleshooting on client systems including system crashes, performance issues, software/hardware failures, and configuration errors. Assisted clients in optimizing cloud configurations with a focus on performance enhancement, cost-efficiency, and security following GCP best practices. Escalated complex technical issues to GCP engineering teams, supplying detailed diagnostic data for faster resolution. Delivered in-person and virtual training (VC) to government department employees on PFMS features, workflows, and usage guidelines. Organized and coordinated Video Conferences (VCs) for training sessions, stakeholder meetings, and technical discussions with various departments. Collected and analyzed requirements and functional specifications for project enhancements and support. Provided continuous support to government departments during PFMS implementation, ensuring successful onboarding and usage. Conducted manual testing on the PFMS portal and documented findings in test case design documents. Regularly updated documentation and created user manuals and presentations to facilitate knowledge transfer. Maintained excellent communication with stakeholders to track issues, provide status updates, and ensure satisfaction.
Technical Support Engineer
Sysware Infotech Pvt Ltd
Apr 2023 - Dec 2024
Provided remote technical support to clients. Diagnosed and resolved software and hardware issues. Conducted system upgrades and installations. Trained new employees on technical support processes.
Technical Support Engineer
Simption Tech Pvt Ltd
Mar 2017 - Nov 2019
Responded to client inquiries promptly. Troubleshot software and hardware issues. Collaborated with teams to improve product functionality. Documented troubleshooting steps for future reference.
Education
Master of Business Administration (MBA) - B.U. Bhopal (Bhopal Institute of Technology & Management)
2020 - 2022 · Afghanistan
BE - RGPV (Bansal institute of Science and Technology)
2012 - 2016 · Afghanistan
Intermediate - BSEB (A.N College Patna)
2010 - 2011 · Afghanistan
10th - High School (CBSE D.A.V Public School)
2008 - 2009 · Afghanistan
Certifications
No certifications added yet
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Skills (18)
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