About
Detail-oriented professional with 8 months of experience at Amazon in data analysis, Excel reporting, and operations support. Seeking roles such as MIS Executive, Data Analyst, Operations Analyst, or Process Associate where I can use my Excel skills, data validation experience, and process-driven mindset to support business operations and decision-making.
Skills & Expertise (10)
Work Experience
Digital Customer Interaction Advisor
24-7.ai
Oct 2023 - Jan 2024
Handled high-volume customer interactions while ensuring accuracy and policy compliance. Documented issues clearly and followed structured troubleshooting steps. Improved communication, attention to detail, and process discipline.
Transportation Specialist
Amazon
May 2025 - Jan 2026
Analyzed transportation datasets to identify delivery delays, anomalies, and operational gaps. Used MS Excel for data validation, reporting, and trend analysis to support daily operations. Performed high-volume data checks while maintaining strict accuracy and quality standards. Followed SOP-based workflows and met SLA targets in a fast-paced environment. Collaborated with cross-functional teams and vendors to resolve operational issues.
Education
B.Tech – Electronics and Communication Engineering - R.M.K Engineering College
2019 - 2023 · Afghanistan
Intermediate (MPC) - Sri Chaitanya Junior College
2017 - 2019 · Afghanistan
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