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Skills & Expertise (19)
Work Experience
Senior Data Analyst (Team Manager)
Cognizant
Jul 2024 - Present
Developed and maintained PLX dashboards tracking labeling quality, throughput, workforce productivity, SLA compliance, sampling, and operational KPIs, contributing to a 14% improvement in label quality and 25% faster engineer turnaround time. Built scalable reporting solutions using PLX Scripts, PLX Workflows, PLX Datasite, and SQL, automating data processing and improving reporting reliability. Automated recurring reports using PLX, Google Apps Script, and Google Sheets, reducing manual effort and improving reporting efficiency. Guided and supported a team of Data Analysts across multiple projects, providing analytical direction, troubleshooting support, and guidance on dashboard and reporting solutions. Analyzed Ops days utilization and workforce productivity, contributing to an 18% improvement in productivity and better resource utilization. Provided data and analytical insights to Operations teams for root cause analysis (RCA) of labeling and process related issues. Partnered with Business Analysts, Operations, Software Engineers, and Leadership to gather requirements, validate data pipelines, troubleshoot production issues, and deliver actionable analytics solutions using tools including Cider, Critique, and Code Search.
Data Analyst
Tata Consultancy Services (TCS)
Aug 2019 - Jun 2024
Developed interactive Tableau and Looker dashboards for operational and business analytics, contributing to 100% on-time delivery and reducing operational delays. Designed logical and physical data models, including tables, relationships, keys, views, and stored procedures, to support scalable BI and reporting solutions. Developed and maintained LookML models with reusable business logic, enabling self service analytics and consistent reporting across teams. Built cycle-time and application usage dashboards using Looker and Tableau, improving process efficiency by 23%, reducing response time by 40%, and increasing system efficiency by 30%. Developed complex SQL datasets and automated reporting solutions, analyzing large-scale data across 150+ brands to identify optimization opportunities and support operational decision making. Performed data profiling, validation, quality checks, and SQL query optimization, achieving a 30% improvement in query execution performance and improving reporting accuracy. Partnered with business stakeholders to gather requirements, deliver actionable analytics, provide production support, and validate dashboard releases and enhancements.
Education
Master of Business Administration (MBA) - Major in Business Analytics and Marketing, Minors in Operations - National Institute Of Technology, Calicut
2017 - 2019 · Afghanistan
Bachelor of Technology (B.Tech) - Electronics and Communication Engineering - Rajiv Gandhi Institute Of Technology, Kottayam, Kerala
2013 - 2017 · Afghanistan
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