About
Proficient in Data Visualization, Reporting, Dashboarding, and Insight Analysis with hands-on experience in Power BI, Excel, SQL, and dashboard development. Experienced in client communication, requirement gathering, and basic wireframing through technical support operations. Possessing strong analytical, problem-solving, and decision-making abilities with a proactive learning mindset.
Skills & Expertise (25)
Work Experience
Technical Support Executive
ZIGBILL SSPL
Dec 2024 - Present
Managed customer queries and technical support requests through calls, emails, and remote support tools, ensuring timely issue resolution and maintaining a customer satisfaction (CSAT) score of 4.5/5. Coordinated with customers to understand issues, gather requirements, and explain workflows using basic wireframing and process discussion techniques for clearer communication and faster issue understanding. Prepared and maintained operational reports using Excel functions, Pivot Tables, and data tracking methods to monitor recurring issues and support team activities. Developed an XGBoost-based forecasting model using real-time restaurant sales data to predict production demand for the next 7 days as part of a customer demo and operational planning use case.
Data Analyst Intern
Spinnaker Analytics
Nov 2024 - Jan 2025
Developed Python-based time-series analysis models using historical production datasets; performed Exploratory Data Analysis (EDA) and generated insights to support performance optimization in solar energy forecasting. Conducted data cleaning, regression analysis, and feature selection on job market datasets to analyses salary range trends and improve data accuracy for reporting. Created trend visualization reports and analytical summaries using Python libraries and data analysis techniques for better business understanding and decision-making.
Education
Diploma in Data science & AI - Boston institute of Analytics
2024 - 2024 · Afghanistan
Masters in Economics - Kerala University
2021 - 2023 · Afghanistan
Bachelors in Economics - Kerala University
2018 - 2021 · Afghanistan
Certifications
Agentic AI in Action
Boston Institute of Analytics · 2025
Diploma in Computerized Financial Management (DCFM)
· 2024
Generative AI Workshop
Boston Institute of Analytics · 2024
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Skills (25)
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