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Sheela Vinayakamurthy

Sheela Vinayakamurthy

Senior executive

India
80
Profile Score

About

My name is Sheela V, and I have over 6 years of professional experience in claims processing and customer support with organizations such as Accenture, Xchanging Technology, and Hipower Support. In my previous roles as a Senior Executive, I handled customer interactions through chat and email, along with insurance claims processing, ensuring high accuracy and customer satisfaction. After taking a planned career break to focus on my child’s early education, I utilized this time to upskill myself in Java backend development. I have gained hands-on experience in Java, Spring Boot, REST APIs, and MySQL, and have developed projects including a User Registration System, Product Management REST API, and Student Result Management System. Through my professional experience, I have developed strong problem-solving abilities, communication skills, and the ability to work effectively under pressure—skills that I believe will help me contribute in a software development role. I am now actively seeking an opportunity as a Java Backend Developer where I can apply my skills, contribute to the team, and continue to grow. I would greatly appreciate the opportunity to be considered for any suitable openings. Thank you for your time and consideration.

Skills & Expertise (23)

Java Advanced
8.1/10
6
Years Exp
Spring Boot Advanced
7.9/10
5
Years Exp
SQL Advanced
7.5/10
6
Years Exp
Exception Handling CRUD Operations MVC Architecture REST APIs OOP VS Code Maven IntelliJ IDEA Postman GitHub Git Postgresql MySql JSP Thymeleaf Spring Data JPA Spring MVC JavaScript CSS HTML

Work Experience

Senior Executive

Accenture

Jan 2020 - Jan 2022

Handled customer chats for UK clients, resolved service interruptions and escalations, maintained SLA compliance and high customer satisfaction.

Senior Executive

Hipower Support

Jan 2015 - Jan 2016

Provided chat and email support for international gaming clients, resolved technical and account-related issues, achieved SLA targets consistently.

Advanced Associate

Xchanging Technology

Jan 2012 - Jan 2015

Worked in insurance operations and claims processing, handled large volumes of customer data and documents, maintained high accuracy and productivity standards.

Education

B.E. – Electronics & Communication Engineering - PES School of Engineering, VTU Belgaum

- 2011 · Afghanistan

PUC - Jyothi Nivas College

- 2007 · Afghanistan

SSLC - Shantiniketan Trust School

- 2005 · Afghanistan

Certifications

No certifications added yet

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Profile Score Breakdown

📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 10/10
🛠️ Skills 20/20
🎓 Education 10/10
⏱️ Experience 5/15
💰 Rate 0/5
🏆 Certs 0/5
Verified 5/5
Total Score 80/100

Profile Overview

Member sinceApr 2026

Availability Details

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