About
My name is Sheela V, and I have over 6 years of professional experience in claims processing and customer support with organizations such as Accenture, Xchanging Technology, and Hipower Support. In my previous roles as a Senior Executive, I handled customer interactions through chat and email, along with insurance claims processing, ensuring high accuracy and customer satisfaction. After taking a planned career break to focus on my child’s early education, I utilized this time to upskill myself in Java backend development. I have gained hands-on experience in Java, Spring Boot, REST APIs, and MySQL, and have developed projects including a User Registration System, Product Management REST API, and Student Result Management System. Through my professional experience, I have developed strong problem-solving abilities, communication skills, and the ability to work effectively under pressure—skills that I believe will help me contribute in a software development role. I am now actively seeking an opportunity as a Java Backend Developer where I can apply my skills, contribute to the team, and continue to grow. I would greatly appreciate the opportunity to be considered for any suitable openings. Thank you for your time and consideration.
Skills & Expertise (23)
Work Experience
Senior Executive
Accenture
Jan 2020 - Jan 2022
Handled customer chats for UK clients, resolved service interruptions and escalations, maintained SLA compliance and high customer satisfaction.
Senior Executive
Hipower Support
Jan 2015 - Jan 2016
Provided chat and email support for international gaming clients, resolved technical and account-related issues, achieved SLA targets consistently.
Advanced Associate
Xchanging Technology
Jan 2012 - Jan 2015
Worked in insurance operations and claims processing, handled large volumes of customer data and documents, maintained high accuracy and productivity standards.
Education
B.E. – Electronics & Communication Engineering - PES School of Engineering, VTU Belgaum
- 2011 · Afghanistan
PUC - Jyothi Nivas College
- 2007 · Afghanistan
SSLC - Shantiniketan Trust School
- 2005 · Afghanistan
Certifications
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Skills (23)
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