Skills & Expertise (4)
Work Experience
Associate System Engineer
iOPEX Technologies Pvt. Ltd.
07-2024 - Present
Extensive experience with Palo Alto Networks firewalls (PA-Series, VM-Series), including PAN-OS configuration, administration, and advanced troubleshooting. Provided remote technical support to enterprise clients via Zoom and email, delivering timely and effective resolutions while meeting SLA requirements. Hands-on expertise with GlobalProtect, Prisma Cloud, and Panorama for centralized security management and policy orchestration. Strong knowledge of Threat Prevention, App-ID, User-ID, Content-ID, and URL Filtering to enforce granular security policies. In-depth experience with VPN technologies, including SSL VPN, IPSec VPN, and Site-to-Site VPN, ensuring secure remote and inter-site connectivity. Proficient in analyzing traffic, threat, and system logs, as well as packet captures using tools such as Wireshark and tcpdump to identify and resolve complex security issues. Skilled in using PAN-OS CLI, packet capture utilities, and system debugging tools for effective problem isolation and resolution. Hands-on experience deploying and managing Palo Alto VM-Series firewalls in cloud environments (AWS, Azure, GCP). Conducted thorough Root Cause Analysis (RCA) and provided clear remediation and preventive recommendations to improve security posture. Demonstrated ability to operate under high-pressure environments, effectively resolving critical and high-severity customer incidents within tight timelines.
Education
Bachelor of Technology
2020 - 2024 · India
Certifications
Google IT Support
Google · 2023
Completed the Certificate Training Program by Google on Coursera
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