About
Results-oriented MIS & BI Analyst holding the Microsoft PL-300 Power BI Data Analyst Associate certification and IBM Data Analyst Professional Certificate (Coursera). Skilled in MIS reporting, variance analysis, dashboard development, data modelling, SQL, Python, and Excel-based analysis. Demonstrated ability to turn raw datasets into decision-ready insights through published Power BI dashboards (GitHub). Background in application support and UI design adds strong cross-functional and stakeholder communication skills. Actively seeking an MIS Analyst or BI Analyst role to apply certified analytical expertise in a data-driven business environment.
Skills & Expertise (18)
Work Experience
Technical Support Engineer
Saber Technologies PVT LTD
Jul 2025 - Present
Monitored and analysed platform performance data for a large-scale online assessment system, identifying trends in failure rates and system errors. Built and maintained operational tracking reports to monitor SLA compliance, downtime incidents, and resolution timelines — directly equivalent to MIS reporting responsibilities in analytics roles. Performed structured root-cause analysis on recurring issues using data-driven troubleshooting, improving mean-time-to-resolution by coordinating fixes with engineering teams. Coordinated with product and operations stakeholders to present data findings and drive post-deployment improvements.
Application Designer
Decimal Technologies PVT LTD
Sep 2024 - Jan 2025
Designed data-facing application interfaces that required understanding of financial workflows, user reporting needs, and structured data presentation. Collaborated with product managers and developers to translate complex business requirements into efficient UI solutions — building cross-functional communication skills directly applicable to MIS and BI Analyst roles. Conducted requirement analysis and gap identification to deliver client-focused solutions, strengthening analytical thinking applied to business problems.
Education
Bachelor of Computer Applications (BCA) - Maharshi Dayanand University
2021 - 2024 · India
Certifications
Microsoft PL-300: Power BI Data Analyst Associate
Microsoft · 2024
IBM Data Analyst Professional Certificate
Coursera / IBM · 2024
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Skills (18)
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