About
Application Support / Production Support professional with hands-on experience working with SQL and Linux in live production environments, supporting business-critical systems and data-driven operations. Proven ability to analyze data issues, validate large datasets, and resolve incidents within SLA while maintaining high accuracy. Background in service-based IT project with exposure to client-facing environments, ticketing systems, and operational support. Currently transitioning into a Data Analyst roles, leveraging SQL, Excel, Tableau, and Python fundamentals to drive data insights.
Skills & Expertise (10)
Work Experience
Assistant System Engineer
Tata Consultancy Services (TCS)
Nov 2021 - Nov 2022
Supported business-critical applications by working directly with large production databases using SQL to extract, validate, and update data. Defined and executed SQL queries to identify data issues, trends, and inconsistencies impacting business operations. Performed controlled data changes in project and production environments, following change management and approval processes. Used Linux/Unix command-line tools to monitor batch jobs, review logs, and support data-related incident investigations. Tracked recurring data issues and operational metrics to support faster resolution and improved system stability. Collaborated with cross-functional teams to clarify data requirements and ensure accurate fixes aligned with business needs. Resolved incidents and data discrepancies within SLA timelines, maintaining high data accuracy standards.
Associate Analyst
GlobalLogic
May 2021 - Nov 2021
Analyzed large, rule-driven datasets to validate automated system behavior against defined business rules. Used structured data checks and metrics to classify correct vs incorrect actions and identify risk areas. Documented data issues, trends, and edge cases to support continuous improvement of automated processes. Worked with high-volume datasets while maintaining strict quality, accuracy, and documentation standards.
Chat Support Associate
Tech Mahindra
Jan 2021 - May 2021
Provided customer support via chat in a high-volume, SLA-driven environment. Resolved customer issues while meeting productivity, quality, and response-time targets. Gained experience working with ticketing systems and structured workflows.
Education
Master’s in International Business and Management - Unknown
2023 - 2024 · Afghanistan
Bachelor of Technology - Unknown
- · Afghanistan
Certifications
Data Analytics Job Simulation
Deloitte Australia · 2026
