Yashwanth Vasanna
Technical support Engineer
About
No bio added yet
Skills & Expertise (18)
Work Experience
Desktop Support Engineer
Krishna Infotech
Present - Present
Troubleshooting Outlook Errors, Hardware devices assembling and disassembling, Installing Operating System And Office Related Software, Handling Ticketing tool etc.
Technical Support Expert
Vintech Electronic Systems
Jul 2023 - Oct 2025
Delivered over 2 years of expert IT support specializing in ServiceNow ticketing system management. Resolved diverse technical issues including firewall incidents, VPN connectivity problems, system hardware troubleshooting, and Office 365 support. Executed application installation and provided comprehensive support to enhance user productivity. Maintained accurate asset management records ensuring efficient tracking and lifecycle management. Facilitated effective communication and issue resolution through Microsoft Teams across online and offline environments. Consistently provided prompt, reliable technical assistance in fast-paced, dynamic organizational settings. Initiating the procurement process for all IT needs.
Technical Support Engineer
Value Point Pvt Ltd
Oct 2022 - Jun 2023
Experienced IT Support Specialist with over 2 years of expertise in ServiceNow ticketing systems. Proficient in handling a wide range of technical issues including firewall incidents, VPN connectivity, system hardware troubleshooting, and Office 365 related problems. Skilled in application installation support.
Technical Support Engineer
Zavasi Technologies Private Limited
Jun 2021 - Sep 2022
Worked with Blackbox Domain (create a New User, Drive access, VPN configuration, Backup configuration, File Permission Manager, Outlook Configuration, POP & IMAP). Worked with Sophos Firewall (Port Forwarding, Base Firewall, Create A Firewall Rule, Network Protection, Create NAT Rules, Create a Site-to-Site VPN, End to end Client support, Complete experience on Voice Support/Chat Support/Mail Support, Configuring Local and Network printers.
Education
BCA - ISBM University
- · Afghanistan
XIIth - Kannada
- · Afghanistan
Xth - Kannada
- · Afghanistan
Certifications
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Skills (18)
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