About
Results-driven Business Analyst with 2+ years of dedicated BA and data analytics experience, complemented by 5+ years in operations and customer support. Skilled in SQL-based data analysis, ETL workflows, data warehousing, and translating complex business requirements into actionable functional specifications. Proficient in Power BI, Advanced Excel, Python automation, SAP, and Openlink platforms. Adept at stakeholder management, SIT/UAT coordination, and delivering data-driven insights for financial and risk analytics. Gold Medalist – MBA (Technology Management).
Skills & Expertise (31)
Work Experience
Jr. Business Analyst
TransGraph Consulting Pvt Ltd
Feb 2024 - Apr 2026
Gathered and translated business requirements into functional and technical specifications for analytics and reporting solutions. Developed complex SQL queries for data extraction, transformation, validation, and reconciliation across large datasets. Supported ETL pipelines by integrating data from SAP and Openlink systems into risk analytics platforms. Performed data mapping and validation across multiple enterprise systems to ensure data consistency and integrity. Conducted data quality checks and root cause analysis (RCA) to resolve data discrepancies and reporting errors. Supported financial analytics including Mark-to-Market (MtM), P&L, Margin, and Value at Risk (VaR) reporting. Validated OLAP dashboards and reporting metrics for business stakeholders across trading and risk domains. Automated repetitive reporting processes using Python (Pandas/NumPy), improving team efficiency significantly. Collaborated with data engineers, QA teams, and stakeholders during SIT and UAT testing phases.
Datacenter Operations Specialist
Jupiter Neo Banking
Jan 2022 - Jul 2022
Analyzed high-volume transaction data to identify recurring issue patterns, payment failures, and process gaps. Investigated customer complaints related to UPI, card transactions, and account discrepancies by validating backend data. Prepared daily and weekly operational performance reports tracking TAT, resolution rates, and satisfaction metrics. Documented SOPs and process workflows; contributed to RCA discussions to drive service improvements.
Data Analytics Specialist – Escalations
ANI Technologies Pvt Ltd (OlaCabs)
Aug 2018 - Mar 2021
Managed Level 2 escalations related to ride disputes, driver-partner issues, payment discrepancies, and customer complaints. Conducted detailed service issue analysis to identify root causes, prevent recurrence, and improve process quality. Collaborated with product and operations teams to address system bugs and drive policy improvements. Monitored KPIs including escalation rate, resolution time, and quality compliance to track operational performance. Enhanced documentation standards and process guidelines, contributing to improved resolution quality.
Technical Relations Officer
Hinduja Global Solutions
May 2017 - Jun 2018
Resolved broadband service issues, billing discrepancies, and technical escalations through systematic data validation. Analyzed complaint trends to identify recurring technical gaps and coordinated resolution with field and backend teams. Generated operational reports and maintained case documentation for audit and compliance purposes.
Education
MBA – Technology Management - Osmania University
2022 - 2024 · Afghanistan
B.Tech – Information Technology - RGMCET, Nandyal, Kurnool
2011 - 2015 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (31)
Click a skill to find developers with the same skill
