About
Accomplished Workforce Management Analyst assistant with experience by reviewing the metrics and performance of employees to identify trends, recommend operational goals, create plans, and improve the overall efficiency of the workforce. Also, Constantly collecting data and creating reports.
Skills & Expertise (4)
Work Experience
WFM-Reporting Analyst
Taskus India Pvt LTD
Jan 2023 - Present
Responsible for preparing different kind of reports as per the business requirement. Completion of task within the timelines. Responsible for adhering the process. Creating and publishing various daily/weekly/monthly Reports.
WFM-MIS Executive
Teleperformance Global Service Private LTD.
Jan 2019 - Jan 2022
Create weekly and monthly reports to track progress of business goals. Delivering operational reports, maintaining reports, and managing change request. Updating dashboard from the data source as per business requirements. Creating and publishing food-forward file for facilities team. Creating Newsletter data file for multiple campaign by showing Monthly KPI and Metrics performance and presenting through slide. Prepared ad-hoc reports as requested by senior management team.
Customer Support Executive
Tech-Mahindra Ltd.
Jan 2018 - Jan 2019
Handling and resolving customer queries over the call and chat. Resolved customer queries promptly using de-escalation technique. Effectively managed customer complaints, providing smart solutions or escalating to management when necessary.
Education
Bachelor of Arts - Vinayaka Missions University
2014 - 2017 · Afghanistan
Certifications
No certifications added yet
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Skills (4)
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