Kesava Kumar Y T V C
Quality Specialist
About
Result-oriented Quality Specialist, Certified in Advanced Data Analytics, bringing over 7+ years of elite experience at Amazon resolving complex operational, billing, and geospatial anomalies. Proven track record of auditing customer-facing transactional records, order lifecycles, and statement histories to isolate systemic errors and resolve high-stakes account discrepancies. Expert at leveraging advanced MySQL/PostgreSQL architecture to scale data validation workflows, secure absolute data integrity, and convert operational tracking gaps into actionable process improvements.
Skills & Expertise
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Work Experience
Quality Specialist – Last Mile Data Quality & Analytics
Amazon
Aug 2020 - Jun 2026
Executed and optimized high-precision geo-coding and spatial data validation workflows for global Last Mile logistics networks, ensuring data integrity across 10+ international geographies. Spearheaded data quality audits of spatial metadata and operational transit logs, systematically identifying and correcting critical routing anomalies. Conducted systematic pattern recognition and Root-Cause Analysis (RCA) on auditing logs to isolate recurring error trends, tracking human and system-driven data defects. Translated data audit trends into actionable process fixes, identifying operational knowledge gaps and partnering with teams to implement targeted training interventions. Awarded the 'Quality Stalwart' award in 2021 for maintaining exceptional analytical precision and defect-detection metrics across high-volume operational audits.
Customer Service Associate (Web-Chat B2B & B2C E-Commerce)
Amazon
Jul 2017 - Jun 2019
Managed full-cycle e-commerce order operations across US, UK, and Canada networks, executing real-time account modifications, billing adjustments, refund processing, and delivery channel upgrades to clear charge and tracking discrepancies. Managed high-volume multi-turn chat sessions under strict turnaround time deadlines, maintaining high data accuracy standards and excellent quality metrics. Awarded 'Customer Delight Ambassador' 4 times, alongside the 'Customer Obsession' and 'Customer Excellence' awards for top-tier operational support.
Education
B.Tech (ECE) - St. Martin's Engineering College (JNTUH)
2007 - 2013 · India
Intermediate (MPC) - Sri Chaitanya Jr. College, Tirupati
2005 - 2007 · India
10th Class (SSC) - Gnanodhaya High School
2004 - 2005 · India
Certifications
MySQL
Scaler · 2026
Advanced skill in MySQL
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