Yuvraj Samvad
Assistant Manager – Business Operations & Data Analytics
About
Business Operations professional with 6+ years of experience in Business Process Management, Data Analytics, CRM Systems, and Enterprise Application Implementation across EdTech and Event Operations. Proven expertise in stakeholder management, business systems, Salesforce, API coordination, MIS reporting, UAT, and process optimization. Passionate about leveraging AI, automation, and data-driven insights to improve operational efficiency and accelerate digital transformation.
Skills & Expertise (34)
Work Experience
Assistant Manager – Business Operations & Data Analytics
Lucid Lines Productions Pvt. Ltd.
Dec 2024 - Present
Lead business operations and centralized data management for AI and technology conferences. Design and maintain operational databases, ensuring data quality, governance, and reporting accuracy. Build dashboards and business reports using Advanced Excel, Power BI, and AI-assisted workflows. Manage CRM platforms, marketing automation tools, WhatsApp engagement platforms, and operational systems. Coordinate cross-functional teams across Marketing, Sales, Operations, and Event Management. Leverage AI productivity tools to automate documentation, reporting, and workflow execution. Develop workflow automations using Google Apps Script, Zapier, and no-code solutions to streamline business processes and reduce manual effort. Develop SOPs, business documentation, and standardized operational processes. Drive process improvements through automation and data-driven decision-making. Ensure seamless execution of conferences by managing backend operations, stakeholder coordination, and business systems.
Admin Executive | Business Operations Analyst
ALLEN Career Institute Pvt. Ltd.
Aug 2022 - Oct 2024
Led implementation and operational governance of Allen's centralized Student Attendance Management System across 60+ centers nationwide. Acted as the business liaison between Operations, Academics, IT, Product, and Engineering teams. Managed Salesforce operational workflows, user management, and business process execution. Coordinated API integrations, requirement gathering, change requests, release management, and production support. Executed User Acceptance Testing (UAT), defect validation, release testing, and post-production support. Developed MIS dashboards, business reports, and operational analytics using Advanced Excel and Power BI. Managed enterprise communication platforms including C-Zentrix and Ameyo. Prepared SOPs, user manuals, and process documentation. Played a key role in the successful establishment of the Patna Center by coordinating infrastructure readiness, stakeholder alignment, and operational execution. Led process improvement initiatives to enhance operational efficiency across multiple centers.
Senior Executive – Business Operations
ALLEN Career Institute Pvt. Ltd.
Jan 2021 - Jul 2022
Managed daily business operations and process execution across multiple functional teams. Developed MIS reports, operational dashboards, and KPI reports for leadership. Coordinated with cross-functional stakeholders to ensure smooth operational delivery. Identified process gaps and implemented operational improvements. Conducted team training and operational knowledge sessions. Supported project planning, execution, and governance activities. Contributed to the successful setup and launch planning of new Allen centers. Delivered end-to-end student and parent support throughout the admission and academic lifecycle. Managed CRM records and maintained data accuracy. Coordinated with Admissions, Academics, Finance, and Operations teams. Generated operational reports and maintained business documentation. Improved customer experience through efficient issue resolution and process support. Supported admission campaigns and student engagement initiatives.
IT&C – Student Support Executive
ALLEN Career Institute Pvt. Ltd.
Mar 2019 - Dec 2020
Managed Salesforce workflows, C-Zentrix, Ameyo, API coordination, user management, reporting, and issue resolution.
Education
Bachelor of Science (BIO) - University of Kota
2015 - 2018 · Afghanistan
Certifications
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Skills (34)
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