Bizoforce Hiring – Kinaxis Maestro Support Lead (AMS / Production Support) – USA

Bizoforce is hiring an experienced Kinaxis Maestro Support Lead to manage production support and AMS operations for enterprise supply chain planning environments. This role combines hands-on technical troubleshooting with leadership responsibilities across incident management, integrations, upgrades, and support governance.

Experience

Level: Senior Support Lead
Experience Required: 8–12+ Years overall experience with 4–6+ Years hands-on Kinaxis Maestro / RapidResponse experience

Key Responsibilities

1. Production Support & AMS Leadership

• Own end-to-end Kinaxis Maestro production support (L2/L3)
• Act as technical and functional escalation point for complex issues
• Lead incident, problem, and change management for Maestro environments
• Drive RCA, corrective actions, and preventive controls
• Manage SLA adherence, backlog ageing, and priority ticket resolution
• Lead war-room stabilization initiatives during critical incidents
• Proactively monitor risks including job failures, performance, and integrations

2. Hands-on Kinaxis Maestro Responsibilities

• Troubleshoot Maestro workflows and concurrent planning logic
• Support demand, supply, inventory, capacity, and master scheduling modules
• Work with data models, control tables, automation chains, and dashboards
• Monitor data loads, automated jobs, and performance bottlenecks
• Execute RPK/IPK migrations, configuration changes, and emergency fixes

3. Kinaxis Upgrades & Release Support

• Lead service updates and upgrades from support perspective
• Manage impact analysis, regression testing, and hypercare activities
• Coordinate release cycles with Kinaxis teams and business stakeholders

4. Integration & Data Management

• Support Kinaxis ↔ ERP integrations (SAP S/4HANA, ECC, legacy systems)
• Troubleshoot ETL/data transfer issues and ensure data consistency

5. Governance & Stakeholder Management

• Act as primary support lead and escalation point
• Conduct SLA reviews, operational reviews, and service governance forums
• Provide reporting on incidents, risks, and mitigation plans

6. Knowledge Management & Team Enablement

• Maintain SOPs, runbooks, and KT documentation
• Mentor junior analysts and support onboarding activities
• Drive support automation and process maturity

Required Skills

• Kinaxis Maestro / RapidResponse production support expertise
• Supply Planning, Capacity Planning, Master Scheduling
• Strong troubleshooting across configuration, data, and performance layers
• ITIL processes (Incident, Problem, Change)
• ServiceNow or equivalent ticketing tools
• ERP integration experience (SAP preferred)
• Support governance and escalation management experience

Preferred Skills (Good to Have)

• Kinaxis Maestro / RapidResponse Certification
• ITIL or APICS certification
• Experience in transition-to-run and hypercare support models

Assignment Details

• Role: Kinaxis Maestro Support Lead
• Location: USA
• Employment Type: Full-Time / Contract
• Open Positions: Multiple.