Bizoforce Hiring – Tech Manager (Contact Center & Conversational AI) – Eagan, MN, USA

Bizoforce is hiring an experienced Tech Manager with strong expertise in contact center platforms, conversational AI, and enterprise integrations. The ideal candidate will have hands-on experience with Genesys PureConnect, chatbot/AI platforms, and API-driven architectures to support customer experience transformation initiatives. This role is best suited for professionals who can lead solution architecture, integrate AI-driven customer service platforms, and drive scalable enterprise solutions.

Experience
Level: Tech Manager / Solution Architect
Experience Required: 10–15 Years

Key Responsibilities

• Lead architecture and implementation of contact center solutions
• Configure and manage Genesys PureConnect platform
• Design call routing and customer interaction workflows
• Implement conversational AI solutions (chatbots, virtual assistants)
• Integrate enterprise systems using APIs, webhooks, and middleware platforms
• Design scalable and event-driven architecture solutions
• Collaborate with business and technical stakeholders
• Drive customer experience transformation initiatives
• Ensure system performance, scalability, and reliability

Required Skills

• Genesys PureConnect
• Conversational AI Platforms (Kore.ai or similar)
• REST / SOAP APIs & Webhooks
• Integration Platforms (Apigee, Boomi)
• Solution Architecture

Preferred Skills

• AWS Cloud
• Adobe Experience Cloud
• Salesforce AgentForce
• Coveo (Search / Knowledge Management)
• Docebo / Kaltura Platforms
• Customer Feedback Tools (Forsta or similar)

Assignment Details

• Role: Tech Manager
• Primary Skill: Contact Center & Conversational AI
• Location: Eagan, MN, USA (Onsite)
• Employment Type: Sub Contract / Full-Time
• Open Positions: Multiple