Bizoforce Hiring – CRM Lead (Oracle Fusion Service Cloud – Techno Functional) – California, USA

Bizoforce is hiring a CRM Lead with strong expertise in Oracle Fusion Service Cloud (CX) to drive enterprise customer service transformation initiatives. The ideal candidate will have deep techno-functional experience in Oracle CX applications, with the ability to design, develop, and implement scalable service cloud solutions. This role is best suited for professionals who can bridge business and technology, lead CRM implementations, and support enterprise-grade customer service platforms.

Experience
Level: CRM Lead / Techno Functional SME
Experience Required: 10–18 Years

Key Responsibilities

• Analyze business requirements and translate them into Oracle Service Cloud solutions
• Design, develop, and deploy applications on Oracle Fusion Service Cloud
• Lead CRM transformation and customer service platform initiatives
• Collaborate with cross-functional teams for system integration and delivery
• Provide technical support, troubleshooting, and optimization of existing systems
• Participate in design reviews and enforce best practices
• Maintain documentation for architecture, processes, and solutions
• Stay updated with Oracle CX and Service Cloud advancements

Required Skills

• Oracle Fusion Service Cloud (CX)
• CRM Solutions & Customer Service Platforms
• Techno-Functional Expertise
• System Integration & Solution Design
• SQL / APIs / Enterprise Systems

Preferred Skills

• SAP Integration (Nice to have)
• Oracle CX Modules
• Cloud-based CRM Platforms
• Strong stakeholder communication

Assignment Details

• Role: CRM Lead
• Primary Skill: Oracle Fusion Service Cloud
• Location: California, USA (Preferred Onsite / Remote Possible)
• Employment Type: Sub Contract