Bizoforce Hiring – Desktop Support Engineer – Waunakee, WI USA

Bizoforce is seeking a Desktop Support Engineer for an onsite role in Waunakee, Wisconsin, USA. The engineer will be responsible for supporting IT infrastructure and end-user services in a fast-paced environment. This includes troubleshooting hardware and software issues, managing IT assets, and ensuring smooth day-to-day operations for business users. The role is ideal for someone with strong desktop support experience, excellent communication skills, and a hands-on approach to IT service delivery.

Required Skills

• Desktop Support
• End User Computing
• Hardware and Software Troubleshooting
• Asset Management
• ITSM Tools
• Windows OS and common enterprise software

Experience Level

• 3 to 5 years

Responsibilities

End User Services

• Install and support desktops, laptops, printers, scanners, mobile devices, and other end-user equipment
• Handle day-to-day incidents and service requests through the ITSM system
• Perform software installations and system configurations
• Maintain and update hardware asset records
• Provide IT onboarding and orientation for new users
• Ensure compliance with IT policies and security standards
• Contribute to documentation, process updates, and knowledge base articles
• Support infrastructure upgrades, maintenance, and project-related tasks

Service Operations

• Respond to incidents and service requests efficiently
• Resolve common technical issues or escalate when necessary
• Follow standard operating procedures and maintenance routines
• Manage device inventory and reporting
• Collaborate with other IT teams as needed

Project Details

• Location: Waunakee, WI, USA
• Work Type: Onsite only
• Start Date: ASAP