Bizoforce Hiring – Field IT Support Engineer – Europe (France & Germany Locations)

Bizoforce is hiring Field IT Support Engineers to provide end-to-end onsite IT support across multiple locations in France and Germany. The role focuses on desktop support, IMAC services, network troubleshooting, conference room support, and data center hands-and-feet activities while ensuring SLA adherence and compliance with organizational standards.

Experience

Level: Mid-Level IT Support Engineer
Experience Required: 3–7 Years in Field / Onsite IT Support

Key Responsibilities

1. End-User & Desktop Support

• Install, configure, and maintain desktops, laptops, peripherals, and applications
• Perform hardware and software troubleshooting
• Manage device imaging and deployments
• Support Mac devices and Microsoft Office 365
• Provide printer setup and troubleshooting

2. Network & Infrastructure Support

• Troubleshoot LAN connectivity, DHCP, DNS issues
• Provide hands-and-feet support for backend teams
• Assist in server mounting, rack labeling, and cable management
• Support data center operations including device reboot, console access, racking/stacking

3. IMAC & AV Support

• Execute Install, Move, Add, Change (IMAC) services
• Provide VIP support for conference rooms and AV technologies
• Coordinate with vendors for AV and OEM hardware support

4. Vendor & Asset Management

• Coordinate with OEM vendors for repairs and replacements
• Maintain IT inventory and asset lifecycle documentation
• Support procurement and compliance audits

5. Process & Compliance

• Adhere to SLAs and IT policies
• Ensure GDPR and local data protection compliance
• Maintain incident documentation and update knowledge base articles

6. Communication & Collaboration

• Communicate in English and local language
• Provide after-hours and time-zone-based support when required
• Support recurring meetings and business events

Required Skills

• Desktop & laptop support (Windows & Mac)
• Office 365 support
• LAN troubleshooting (DHCP, DNS)
• IMAC services
• Data center hands-and-feet support
• AV / conference room support
• IT asset lifecycle management
• Strong communication skills

Assignment Details

• Role: Field IT Support Engineer
• Region: Europe
• Locations:
• Bonneville, France
• Cergy, France
• Cernay Cedex, France
• Luce, France
• Saint-Priest, France
• Laatzen, Germany
• Langenfeld, Germany
• Remscheid, Germany
• Employment Type: Full-Time / Contract
• Open Positions: Multiple.