Bizoforce Hiring – Kinaxis Maestro Support Lead (AMS / Production Support) – Americas

Bizoforce is hiring an experienced Kinaxis Maestro Support Lead to manage enterprise production support and AMS operations for supply chain planning platforms. This role requires deep expertise in Kinaxis Maestro / RapidResponse, along with strong leadership capabilities to handle incident management, integrations, upgrades, and governance across global planning environments.

Experience

Level: Senior Support Lead / Consultant
Experience Required: 8–12+ Years overall experience with 4–6+ Years hands-on Kinaxis Maestro / RapidResponse experience

Key Responsibilities

1. Production Support & AMS Leadership

• Own end-to-end Kinaxis Maestro production support (L2 / L3)
• Act as single-point technical and functional owner for complex Kinaxis issues
• Lead incident, problem, and change management for Maestro environments
• Drive Root Cause Analysis (RCA), corrective actions, and preventive controls
• Manage SLA adherence, backlog ageing, and priority-based ticket resolution
• Lead war-room stabilization initiatives during critical incidents
• Proactively monitor risks including:
• Job failures
• Performance degradation
• Data inconsistencies
• Integration issues

2. Hands-on Kinaxis Maestro Responsibilities

• Troubleshoot and support:
• Maestro workflows
• Concurrent planning logic
• Supply, Demand, Inventory, Capacity & Master Scheduling modules
• Work extensively with:
• Data models (dimensions, measures, hierarchies)
• Workbooks, worksheets, alerts, and dashboards
• Control tables and automation chains
• Monitor and manage:
• Automated jobs
• Data loads
• System performance bottlenecks
• Execute and validate:
• RPK/IPK migrations
• Configuration updates
• Emergency fixes and controlled deployments

3. Kinaxis Upgrades & Release Support

• Lead Kinaxis Maestro service updates and upgrades
• Perform impact analysis and regression testing
• Support hypercare and stabilization post-upgrade
• Coordinate with Kinaxis teams and business stakeholders
• Ensure smooth transition from implementation to run operations

4. Integration & Data Management

• Support Kinaxis integrations with ERP systems including:
• SAP S/4HANA
• SAP ECC
• Legacy enterprise systems
• Validate:
• Data transfers
• ETL / DTC processes
• Interface failures and reconciliation issues
• Ensure planning data accuracy and integrity

5. Governance & Stakeholder Management

• Act as primary support lead and escalation point
• Conduct governance forums including:
• Daily / weekly operational reviews
• SLA and backlog reviews
• Monthly service reviews
• Provide transparent reporting on incidents, risks, and improvement plans
• Collaborate with business, delivery, and technical teams

6. Knowledge Management & Team Enablement

• Maintain documentation including:
• SOPs
• Runbooks
• KT documentation
• Support playbooks
• Mentor Kinaxis support analysts and junior SMEs
• Drive capability upliftment and knowledge sharing
• Support onboarding and transition activities

Required Skills Kinaxis Expertise

• Kinaxis Maestro / RapidResponse
• Supply Planning
• Capacity / Constraint Planning
• Master Scheduling
• Attribute-based planning
• Concurrent planning concepts

Support & Technical Skills

• Troubleshooting configuration, data, and performance layers
• Production support / AMS delivery
• Incident, Problem, and Change Management (ITIL)
• ServiceNow or similar ticketing platforms
• Integration troubleshooting with ERP systems

Preferred Skills

• Kinaxis Maestro / RapidResponse Certification
• ITIL Certification
• APICS or Supply Chain certifications
• Experience supporting global supply chain planning platforms

Assignment Details

• Role: Kinaxis Maestro Support Lead
• Region: US / Latin America / Mexico / Canada
• Employment Type: Full-Time / Contract
• Open Positions: Multiple