Hiring for Technical Support Representative with experience in SIEM and SOAR in USA

About the job

In this role, you will be a part of a global team that provides 24x7 support to help customers seamlessly on GCP Infrastructure products. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration using the tools,documents and processes provided by client. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Requirements

● Work as part of a global team of engineers/consultants to 24X7 customer support. This may include non-standard work hours/shifts and weekends. ● Manage the customer’s issues through effective diagnosis, resolution and effective communication. ● Ensure adherence to the Service Level Objectives (SLO’s). ● Ensure timely communications to customers and other stakeholders. ● Understand customer issues, advocate for their needs with internal teams, including product and engineering teams.

Qualifications

● Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience. ● 3-4 years of experience with one or more of the following: GCP Infrastructure technologies such as Compute Engine,Kubernetes,Security,Devops etc. ● Ability to communicate (verbal/written) in English fluently since this is a customer-facing role that requires interactions in English. ● Customer Service Experience ● Effective and clear Communication ● Ability to communicate technical content/advice in a structured manner ● Google Cloud (GCP) Certified Associate Cloud Engineer. ● Good hands on experience working in a Security Operations Center (SOC) ● General Cloud Security Best Practices - Intermediate. ● Authentication Technologies - Basic. ● Authorization Models - Basic. ● Cyber Security Risks - Basic. ● Security Orchestration, Automation, Response (SOAR ● Security Information and Event Management (SIEM)