Pritam

MBA (Business Analytics) candidate

Bengaluru, Karnataka 0+ yrs exp 82 · Excellent

About

MBA (Business Analytics) candidate with experience in Business Analysis, Digital Transformation, and Data Analytics. Experienced in requirement gathering, stakeholder management, process mapping, BRD/FRD documentation, user stories, UAT, and Figma-based wireframing and prototyping. Proficient in SQL, Power BI, Advanced Excel, and Salesforce Service Cloud, with a strong ability to translate business needs into scalable, technology-driven solutions.

Skills & Expertise (38)

SQL Intermediate

7.5/10

Years Exp

Business Process Analysis Intermediate

7.0/10

Years Exp

Advanced Excel Intermediate

7.0/10

Years Exp

Requirement gathering Intermediate

7.0/10

Years Exp

Power BI Intermediate

7.0/10

Years Exp

Salesforce Service Cloud Intermediate

7.0/10

Years Exp

Stakeholder Management Intermediate

6.5/10

Years Exp

Data Governance Intermediate

6.5/10

Years Exp

Scrum Intermediate

6.0/10

Years Exp

Agile Intermediate

6.0/10

Years Exp

LucidChart Qlik Sense Figma Risk Management Draw.io ETL Pipelines Data Modeling Dashboard Development KPI Reporting Data Validation Reporting Automation Root Cause Analysis Change Management Cross-Functional Collaboration Resource Management Project Coordination Project Planning Project Management Process Optimization SOP Development UAT Solution Design Functional Specifications User Stories Frd BRD Gap Analysis Requirement Elicitation

Work Experience

Digital Transformation Intern

Ather Energy

Mar 2026 - Present

Spearheaded the design of Ather’s Salesforce Service Cloud Service Reminder module through stakeholder requirement gathering, competitor benchmarking, AS-IS/TO-BE process mapping, and Figma prototyping; increased periodic maintenance conversion by 10%, reduced call handling time by 75%, generated approximately Rs. 1.5 Cr in incremental monthly dealer revenue, and saved 40+ hours monthly through workflow automation. Standardized end-to-end warranty claims and material return processes by developing Salesforce-enabled SOPs, defining governance frameworks, business rules, stakeholder roles, and process workflows for 600+ dealers; reduced claim processing time by 67% while minimizing financial leakage. Analyzed Dealer Management System (DMS) records using SQL, Advanced Excel, and Qlik Sense to assess license utilization and data quality, identifying 50+ inactive dealer licenses and delivering annual cost savings of Rs. 4–6 Lakhs through resource optimization and enhanced data governance.

Data Analytics Intern

Outlook Publishing India Pvt Ltd.

Jun 2025 - Aug 2025

Evaluated 3+ years of business data using SQL (20+ queries), Excel, and Power BI to build KPI dashboards, perform trend analysis, and improve forecast accuracy by 18%. Automated ETL pipelines and reporting workflows, reducing manual effort by 30+ hours/month and improving reporting efficiency by 40%.

HR Analytics Intern

Tata Steel

May 2023 - Jul 2023

Streamlined recruitment operations by leveraging SQL-based workforce analytics and reporting automation, improving process efficiency by 15% and enhancing visibility into hiring performance metrics. Strengthened HR data governance through data validation, cleansing, and quality assurance initiatives, improving database accuracy by 22% and enabling reliable workforce reporting and decision-making.