About
Qualified IT Professional with 9.5+years of total experience including 5+ years of experience as a ServiceNow Developer and Administrator. Expertise in ITSM, Catalog Management, and Automation. Certified ServiceNow Administrator (CSA) with a strong track record of delivering high-quality solutions that enhance operational efficiency and improve user experience.
Skills & Expertise (3)
Work Experience
ServiceNow Admin and Developer
Wipro
1-2021 - 1-2024
Developed and customized ServiceNow applications to enhance ITSM processes, focusing on Incident, Change, and Problem Management. Implemented Catalog Management solutions, creating user-friendly service catalogs and workflows that increased user satisfaction. Automated manual processes using ServiceNow Flow Designer, reducing process completion times Collaborated with cross-functional teams to gather requirements and translate them into technical specifications. Designed and deployed ITSM solutions, ensuring adherence to ITIL best practices and organizational standards. • • • • • Education Bachelor of Science: Graduation done on Computer Science from Bethune College, Calcutta University(71.25%). Conducted system upgrades and patches, maintaining system integrity and minimizing downtime. Provided ongoing support and training to users, fostering a strong understanding of the ServiceNow platform. Provided technical support for IT service operations, handling incidents and requests in a timely manner. Assisted in the development of internal knowledge base articles and user documentation. Participated in the implementation of ITSM tools and processes, gaining foundational knowledge in service delivery
Education
Bachelor of Science
2012 - 2015 · India
Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow · 2017
Certified in ServiceNow administration, covering ITSM, Service Catalog, Incident Management, Change Management, and Problem Management.
