About
I have 9 years and 4 months of IT experience, specializing in Service Portal development and proficiency in ITSM suites. I have firsthand ServiceNow implementation and consulting experience for customers from BFSI and domain. Experience in end-to-end implementation from as-is analysis, requirement gathering till implementation a feature rich customized service portal. Have worked on tech debts reduction. Have brief experience leading a team for Service Portal implementation.
Skills & Expertise (2)
Work Experience
Senior Associate
Cognizant Technology Solutions
10-2015 - December-2022
Executed development and deployment for Service Portal, Virtual Agent, ATF, and Catalog using Azure Pipelines as part of DevOps Engineering. Implemented solutions using Service Portal & Azure Pipelines. Enhanced workflow using Agile & Kanban methodologies. Reduced technical debt in ServiceNow environments. Automated processes with Flow Designers. Maintained documentation in SharePoint.
Education
B.Tech (Electronics & Instrumentation Engineering)
2011 - 2015 · India
Certifications
ServiceNow Certified System Admin
ServiceNow · 2023
CSA
