About
ServiceNow Developer with 2+ years of experience delivering client-focused ITSM solutions. Strong expertise in JavaScript-based scripting, automation, configuration, and Agile delivery. Experienced in requirement workshops, technical documentation, and scalable implementations.
Skills & Expertise (9)
Work Experience
Associate ServiceNow Developer (Internship)
Rallying Technologies
Jul 2023 - Dec 2023
Developed Client Scripts and UI Policies to improve user experience. Configured Incident, Change, Problem modules to enhance service management. Customized forms and set up notifications to streamline communication. Assisted with testing and deployment of software updates.
ServiceNow Developer / ITSM Consultant
Rallying Technologies
Jan 2024 - Present
Delivered consulting services to configure and enhance ITSM modules, improving system alignment with business needs. Developed ServiceNow applications to streamline incident management processes. Configured ServiceNow platform to optimize operations and streamline workflows. Configured Service Catalog and automated approval workflows. Developed Business Rules, Client Scripts, Script Includes, UI Policies, UI Scripts, ACLs. Customized workflows to enhance user experience and system functionality. Participated in requirement workshops and engaged with stakeholders to analyze and document functional requirements. Analyzed user stories, designed process flows, and wrote scripts for automation of ServiceNow tasks. Designed dashboards and SLA reports. Resolved technical issues promptly, ensuring uninterrupted service continuity and reliability.
Education
Masters in Economics - LNMU
- 2022 · Afghanistan
Certifications
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Skills (9)
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