Aanchal Saxena

IT Support & Remote Desktop Support Specialist

Kanpur, Uttar Pradesh 0+ yrs exp 81 · Excellent

About

Results-driven IT Support & Remote Desktop Support Specialist with hands-on expertise in Windows Server Administration, Active Directory, Remote Desktop Services (RDS), network troubleshooting, and user management. Proven track record in resolving technical incidents, managing service desk tickets, and configuring software/hardware for end-users. Strong domain knowledge in TCP/IP networking, VPN configuration, DNS/DHCP, and automated system diagnostics. Adept at providing high-quality Level 1/Level 2 desktop support, adhering to ITIL processes, and collaborating with Level 3 engineering teams to ensure optimal system uptime and user satisfaction.

Skills & Expertise (28)

Windows 10 Intermediate

5.4/10

Years Exp

Excel Intermediate

5.4/10

Years Exp

Software Deployment Intermediate

5.4/10

Years Exp

MS Office Intermediate

5.4/10

Years Exp

Vendor Coordination Intermediate

5.4/10

Years Exp

SLA Adherence Intermediate

5.4/10

Years Exp

Incident Management Intermediate

5.4/10

Years Exp

VPN setup Intermediate

5.4/10

Years Exp

DHCP Intermediate

5.4/10

Years Exp

DNS Intermediate

5.4/10

Years Exp

Citrix VDI Intermediate

5.4/10

Years Exp

SCCM Intermediate

5.4/10

Years Exp

Active Directory Intermediate

5.4/10

Years Exp

Remote Desktop Support Intermediate

5.4/10

Years Exp

Windows Server Intermediate

5.4/10

Years Exp

Windows 11 Intermediate

5.4/10

Years Exp

Power BI Beginner

4.8/10

Years Exp

SQL Beginner

4.8/10

Years Exp

Python Beginner

4.8/10

Years Exp

Flask Beginner

3.6/10

Years Exp

scikit-learn Beginner

3.6/10

Years Exp

Mobile Devices Notebooks IP RDS Routing & Switching subnetting TCP

Work Experience

Lead Developer & Infrastructure Analyst

ThreatEye

Feb 2025 - May 2025

Engineered an automated real-time intrusion and threat detection system (ThreatEye) designed for corporate network monitoring and system diagnostics. Implemented continuous log analysis to detect unauthorized network access and potential system anomalies across endpoints, achieving high accuracy with minimal false positives. Built a centralized web dashboard providing live incident visibility, ticket alerts, and remote endpoint diagnostic capabilities.

Developer & System Automation Specialist

Automated Email & System Message Filter

Jan 2024 - Mar 2024

Developed and deployed an automated classification model achieving 95% filtering accuracy to isolate spam, malicious communications, and unauthorized ticket requests. Integrated solution into a Flask-based web service to streamline ticket queue prioritization and automate first-line message validation.