About
Microsoft Certified Power BI Data Analyst with 5+ years of experience in data-intensive analytical roles, Power BI development, data analysis, reporting and business intelligence. Strong hands-on experience with Advanced Excel, SQL, Power BI and Power Query for extracting, transforming, reconciling and analyzing large datasets from multiple sources. Experienced in identifying trends, variances, anomalies, performance gaps and data-quality issues, developing recurring monitoring dashboards and translating analytical findings into clear reports and actionable recommendations. Strong foundation in structured analytical models, scenario analysis, data reconciliation and stakeholder reporting.
Skills & Expertise (78)
Work Experience
Data Analyst
POS Systems
Mar 2024 - Present
● Analyzed large customer support and operations datasets from Salesforce, Zendesk and internal databases to build recurring and ad-hoc reports, KPI dashboards and operational insights. ● Used SQL, Advanced Excel, Power Query and Power BI to extract, join, transform, validate and analyze multi source data for reporting and decision support. ● Applied XLOOKUP, VLOOKUP, INDEX-MATCH, SUMIFS, PivotTables and Power Pivot for data preparation, reconciliation, large dataset analysis and recurring reporting. ● Developed and optimized 15+ interactive Power BI dashboards using Power Query, DAX and star-schema data models to monitor KPIs, SLA performance, productivity and operational trends. ● Performed trend, variance and root-cause analysis, data reconciliation, quality checks and exception analysis to identify inconsistencies and performance gaps. ● Automated recurring reporting using Power BI, Power Query and Excel Macros, reducing manual reporting effort by approximately 40% while delivering clear dashboards, reports and actionable recommendations.
Data Analyst
Teleperformance
Mar 2021 - Jan 2024
● Developed and maintained recurring customer support and operational reports covering KPI/SLA performance, agent productivity and service performance using Power BI, SQL, Advanced Excel and Salesforce. ● Analyzed large operational datasets to identify trends, variances, risks, root causes and improvement opportunities, translating findings into dashboards, analytical summaries and management reports. ● Used SQL to extract, filter, join and aggregate data from multiple sources and performed validation, reconciliation and data-quality checks to maintain reporting accuracy. ● Used Advanced Excel for large dataset analysis, PivotTables, XLOOKUP/VLOOKUP, INDEX-MATCH, ad-hoc reporting and recurring analytical work. ● Collaborated with stakeholders to gather reporting requirements, validate analytical outputs and communicate insights through dashboards, operational reports and presentation materials.
Customer Support Executive
Teleperformance
Apr 2018 - Mar 2020
● Managed customer interactions through email, calls and live chat while maintaining accurate customer, case and operational records. ● Used Salesforce and Oracle CRM to manage cases, document interactions, troubleshoot issues and maintain structured operational data. ● Analyzed recurring customer issues and case trends and collaborated with cross-functional teams to support resolution and process improvement. ● Developed strong attention to detail and experience working with high-volume operational information and data-quality requirements.
Education
B.Com - Monad University
2011 - 2014 · Afghanistan
Certifications
Microsoft Certified: Power BI Data Analyst Associate (PL-300)
Microsoft · 2026
Microsoft Certified: Fabric Analytics Engineer Associate (DP-600)
Microsoft · 2026
Cisco Data Analytics Essentials
Cisco · 2023
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Open to Relocation
Skills (78)
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