About
Data Analyst with 4+ years of experience in MIS reporting, business intelligence and data analysis, proficient in extracting, transforming and analyzing data from Excel, Power BI (DAX, Power Query, Data validation, Visualisation) and CRM systems such as Salesforce and Zendesk. Skilled in creating KPI dashboards, SLA tracking reports, automated MIS reports and operational analytics, ensuring data accuracy, validation and process efficiency. Experienced in delivering ad-hoc reporting, data visualization and actionable insights while collaborating with cross-functional teams and stakeholders to support data-driven decision-making in fast-paced, global environments.
Skills & Expertise (22)
Work Experience
Data Analyst
POS Systems
Mar 2024 - Present
Managed MIS Reporting, Data Analysis and Business Intelligence by extracting, transforming and preparing data from Zendesk, Salesforce and Excel (Advanced) using Power Query and data transformation techniques. Designed and maintained Power BI dashboards with DAX calculations, enabling KPI dashboards, SLA tracking, data visualization and operational analytics. Performed data validation, data cleansing, reconciliation and quality checks to ensure reporting accuracy, consistency and reliability. Automated daily, weekly and monthly MIS and BI reports, improving reporting efficiency and reducing manual intervention. Delivered ad-hoc reporting and analytical insights, identifying trends, performance gaps and improvement opportunities through operational analytics. Collaborated with cross-functional teams through effective stakeholder management, translating business requirements into structured BI and MIS reporting solutions.
Data Analyst
Teleperformance
Mar 2021 - Jan 2024
Performed in-depth data exploration, cleaning and preparation to support the creation of analytical dashboards and reports. Built and maintained real-time dashboards and reports, highlighting key KPIs and performance metrics for day-to-day tracking. Ensured accuracy and reliability of data through careful validation, reconciliation and quality checks. Used Excel, Microsoft Power BI and Salesforce to extract, analyze and interpret complex datasets. Shared clear, data-backed insights and recommendations with clients and management to support informed decision-making and process improvements. Supported ad-hoc reporting and deep-dive analysis requests for leadership and business stakeholders as needed.
Customer Support Executive
Teleperformance
Apr 2018 - Mar 2020
Responded to Sandisk customer emails, calls and live chat regarding technical malfunctions and issues to fix it remotely. Worked on Salesforce, Oracle CRM and RNT tools to assist Sandisk customers regarding their storage device queries and fix the issues. Collaborated with cross-functional teams to escalate and resolve complex issues, ensuring timely follow up and customer retention. Maintained detailed case logs to track recurring issues, contributing to process improvements and knowledge sharing within the team.
Education
B.Com - Monad University
2011 - 2014 · Afghanistan
Certifications
JPMorgan Chase & Co. Excel Skills Job Simulation
Forage · 2024
Cisco Data Analytics Essentials
Cisco · 2023
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Citizen
Relocation
Open to Relocation
