About
Results-driven Data Analyst with 3+ years of analytics experience and 9+ years of professional experience in Payments and Logistics analytics. Skilled in Advanced SQL, PostgreSQL, Python, ETL development, dashboard automation, KPI reporting, and root cause analysis. Experienced in translating business requirements into analytical solutions and partnering with Product, Operations, Finance, and Engineering teams to support strategic decision-making.
Skills & Expertise (23)
Work Experience
Lead Analyst-Payment Operations
ISON Xperiences (Amazon External)
Dec 2024 - May 2025
Analyzed 100K+ payment transaction logs using Kibana to investigate payment failures (COD, Card), identify failure patterns, and support root cause analysis. Supported payment incident management through on-call monitoring, ticket resolution, and stakeholder coordination, contributing to the timely resolution of 50+ incidents per month. Prepared weekly and monthly operational reports to monitor payment performance, trends, and service quality. Supported Amazon payment programs across the MENA region (BNPL, IBD), ensuring smooth payment operations, reporting accuracy, and compliance with business processes.
Business Analyst
Blowhorn
Apr 2021 - Sep 2024
Developed and optimized complex SQL queries and Metabase dashboards for SLA, revenue, utilization, and operational performance reporting. Delivered actionable insights using trend analysis and root cause analysis (RCA) to drive data-driven decision-making. Designed SQL-based ETL pipelines using PostgreSQL and Excel to automate operational reporting, reducing manual effort by 40%. Collaborated with Product, Operations, Finance, and Engineering teams to translate business requirements into analytical solutions.
Operations Lead
Blowhorn
Jul 2018 - Mar 2021
Tracked logistics operational KPIs using Metabase and developed Excel-based MIS reports to support performance monitoring and operational decision-making. Managed monthly invoicing, vendor payment disbursements, and data reconciliation to ensure timely and accurate financial operations. Coordinated with Operations, Product, and Technology teams to implement process improvements and ensure smooth operational execution. Led driver onboarding, app deployment, and adoption initiatives to improve operational compliance and field productivity.
Team Leader
Flipkart
Aug 2014 - Jun 2017
Maintained daily Excel-based MIS reports and tracked key last-mile operational metrics to support hub performance reviews. Managed delivery associate rosters, attendance, payout coordination, and acted as the primary SPOC for day-to-day hub operations. Supported hub managers with operational reporting, KPI tracking, and issue escalation to ensure smooth delivery operations and SLA adherence.
Education
PG Diploma in Business Management - Osmania University
2021 - 2022 · Afghanistan
B. Tech in Electrical & Electronics Engineering - Holy Mary Institute of Technology & Science (JNTUH)
2010 - 2014 · Afghanistan
Certifications
Lean Six Sigma Green Belt
Benchmark X360 · 2024
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Skills (23)
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