About
SOC Analyst (L1) with hands-on experience in 24x7 Security Operations Center (SOC) environments, specializing in alert monitoring, log analysis, incident triage, and escalation. Experienced in EPP, EDR, XDR, and ZTNA solutions with strong understanding of incident response lifecycle (Detection, Analysis, Containment, Eradication, Recovery). CompTIA Security+ certified professional with solid foundation in network security, endpoint protection, and threat detection.
Skills & Expertise (36)
Work Experience
Partner Success Executive – Cybersecurity Support (SOC L1 Functions)
Quick Heal Technologies Ltd (Seqrite)
Nov 2024 - Present
Perform 24x7 SOC alert monitoring and initial incident triage for enterprise customers. Analyze security alerts from EDR/XDR platforms and validate true positives vs false positives. Conduct log analysis to identify suspicious activities and anomalous endpoint behavior. Escalate security incidents to L2/L3 teams as per defined SLAs and playbooks. Support incident response activities including containment recommendations and remediation validation. Deploy and manage endpoint protection policies across enterprise environments. Handle ZTNA onboarding, user access validation, and secure remote access configurations. Coordinate with engineering and product teams to resolve security incidents and platform issues. Maintain documentation of incidents, actions taken, and resolution timelines.
Customer Support Engineer (L1/L2 IT & Endpoint Security Support)
Microcare Computers
Jul 2023 - Nov 2024
Provided L1/L2 technical support for desktops, endpoints, and enterprise users. Assisted in endpoint security deployments and troubleshooting security agents. Performed network troubleshooting (LAN, Wi-Fi, Fiber) and basic firewall rule validation. Supported Windows and Linux operating systems in enterprise environments. Managed incident tickets and ensured adherence to response and resolution SLAs.
Education
B.Tech – Mechanical Engineering - JNTU
- 2022 · Afghanistan
Diploma – Mechanical Engineering - SBTET Andhra Pradesh
- 2019 · Afghanistan
SSC - State Board of Andhra Pradesh
- 2016 · Afghanistan
