About
Experienced Cybersecurity and Endpoint Protection Engineer with 2.5+ years of focused experience securing large-scale Windows and Linux enterprise environments (15K+ endpoints) within the highly regulated banking domain. Expertise includes Symantec Endpoint Protection (SEP) administration, malware incident response, vulnerability reduction, compliance reporting, and performance optimization. Proven ability to deliver ITIL-aligned operational support and advanced troubleshooting.
Skills & Expertise (16)
Work Experience
Technical Support Engineer - Endpoint Security & Infrastructure
Jainam Technologies Pvt. Ltd.
Aug 2023 - Present
Administered the full SEP deployment lifecycle across 15,000+ Windows and Linux enterprise servers. Executed end-to-end malware incident response, including validation, log analysis, quarantine actions, and Root Cause Analysis (RCA) for identified threats. Tuned and optimized security policies to mitigate performance degradation and minimize false positives on banking applications. Resolved critical AV component failures, communication issues, and definition update corruptions. Developed and maintained compliance dashboards and detailed endpoint health reports to support audit readiness requirements. Liaised with Broadcom/Symantec support teams for escalated product-level issues and prompt delivery of fixes. Prepared Standard Operating Procedures (SOPs) and documentation to enhance team response time and reduce repeated incidents.
Education
B.sc Computer science - V K Krishna Menon College, Bhandup
- 2021 · Afghanistan
HSC - SSS Multipurpose Technical High School and Jr College
- 2018 · Afghanistan
SSC - Saraswati Vidya Niketan, Ghatkopar
- 2016 · Afghanistan
