About
Results-driven professional with 9 years of experience in Banking Operations, Technology Management, MIS Reporting, and Stakeholder Management at HDFC Bank. Skilled in data analysis, KPI reporting, dashboard reporting, data validation, and process improvement. Recently completed a Data Analytics Certification with hands-on experience in SQL, Power BI, Tableau, and Advanced Excel. Strong analytical mindset with excellent stakeholder management skills, seeking to leverage business domain expertise into a Data Analyst role.
Skills & Expertise (24)
Work Experience
Deputy Manager – Tech & Digital Analyst
HDFC Bank Limited
Feb 2019 - May 2025
Resolved user access and application-related queries within defined SLA/TAT, ensuring timely issue resolution and enhanced operational efficiency. Prepared and presented Daily, Monthly, and Quarterly MIS reports for senior management to monitor processing volumes, team performance, and operational metrics. Performed accurate and error-free processing of user access requests across Retail and WBO applications while maintaining compliance with organizational policies. Validated and authorized user IDs and access permissions in accordance with the bank's approval matrix, employee roles, and security guidelines. Supported onboarding activities by provisioning application access and coordinating role-based permissions for new employees. Reviewed user accounts regularly to ensure compliance with internal policies, security standards, and access governance procedures. Managed daily workload allocation, monitored team productivity, and authorized transactions processed by team members to maintain quality and accuracy. Collaborated with cross-functional teams or Stakeholders to streamline processes, improve service delivery, and ensure seamless application support across the organization.
Office Manager
Kotammal Thunai Saanvi Structural Soln Private Limited
Sep 2017 - Dec 2018
Managed accounts payable, receivable, payroll, and financial reporting. Prepared MIS reports and maintained operational financial records. Tracked departmental expenses and vendor payments. Assisted management with budgeting and expense analysis. Coordinated audit preparation and internal financial documentation.
Marketing Assistant
Sri Hari Venkateswara Paper Mills (P) Ltd
Jun 2016 - Jul 2017
Created sales orders and maintained ERP records. Generated invoices and production schedules using ERP/Tally. Assisted in operational reporting, business documentation and Vendor Management.
Education
Bachelor of Commerce (B. Com) - The Standard Fireworks Rajaratnam College
- 2016 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (24)
Click a skill to find developers with the same skill
