Gaddala Akhil
Investigation Specialist
About
MBA graduate with experience in Amazon Operations and Account Investigations, specializing in process analysis, stakeholder coordination, and risk assessment. Skilled in SQL, Advanced Excel, Tableau, Power BI, and business process documentation. Experienced in handling high-volume operational tasks, analyzing data, documenting findings, and collaborating with cross-functional teams. Strong written communication, analytical thinking, and problem-solving abilities with a keen interest in Salesforce-based business operations and supplier support.
Skills & Expertise (12)
Work Experience
Investigation Specialist
Amazon
Oct 2024 - Jun 2025
Conducted end-to-end investigations to verify legitimacy of Amazon Business (AB) customers. Reviewed and validated business registration details, licenses, and account modifications. Ensured all investigations aligned with Amazon Business policies and Legal eligibility guidelines. Identified suspicious or high-risk accounts and escalated cases as per standard operating procedures (SOPs). Analyzed situations critically and provided practical, effective solutions. Assisted customer onboarding by minimizing verification delays and improving process efficiency. Collaborated with cross-functional teams across global locations.
Tron Associate
Amazon
Sep 2022 - Nov 2022
Supported warehouse operations by monitoring workflow processes and identifying efficiency improvement areas. Analyzed operational metrics to enhance productivity and reduce processing delays. Ensured accuracy in inventory and dispatch processes through attention to detail and compliance adherence. Coordinated with team members to streamline task allocation and optimize turnaround.
Education
MBA in HR - Santhiram Engineering College
- 2022 · Afghanistan
BSc in MPCs - Sri Ramakrishna Degree College
- 2020 · Afghanistan
Certifications
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Skills (12)
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