About
Results-driven Data Analytics professional with hands-on experience in customer service operations and technical analytics. NASSCOM-certified in Data Science & Machine Learning with an 83% Gold rating. Proficient in Python, SQL, Excel, and Power BI with proven ability to extract actionable insights from complex datasets. Seeking a Data Analytics Intern role to leverage analytical skills and contribute to data-driven decision-making.
Skills & Expertise (31)
Work Experience
Advisor 1, Customer Service
Concentrix Technologies India Private Limited
Present - Present
Handled 50+ customer inquiries daily, maintaining 95% customer satisfaction rate through effective problem-solving and data-driven resolution strategies. Analyzed customer interaction data using CRM systems to identify recurring issues and trends, contributing to process improvement initiatives. Tracked and reported key performance metrics including average handling time (AHT), first call resolution (FCR), and quality scores using Excel dashboards. Maintained 98% data accuracy in logging customer interactions and technical issues, ensuring quality of downstream analytics.
Education
Bachelor of Computer Application (BCA)
2022 - 2025 · India
Senior Secondary (12th) - CBSE Board, Delhi
2018 - 2020 · India
Certifications
Data Science and Machine Learning
NASSCOMFutureSkills · 2026
Advanced Data Science with AI/ML
DICS · 2025
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Skills (31)
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