About
Detail-oriented Data Analyst with hands-on experience in data collection, data cleaning, data analysis, reporting, and dashboard creation to support business decision-making. Proficient in Excel, SQL (MySQL), Power BI, and Python with strong ability to identify trends, patterns, and performance metrics. Experienced in cross-functional collaboration, stakeholder communication, data accuracy validation, MIS reporting, and ad-hoc analysis. Experienced in Business Intelligence (BI) reporting and data visualization best practices to deliver actionable insights.
Skills & Expertise (34)
Work Experience
Data Analyst
Zamorin Projects Pvt. Ltd.
Oct 2023 - Present
Collected, cleaned, and analyzed structured business data to support data-driven decision-making. Designed and maintained interactive dashboards and analytical reports using Power BI and Excel to present insights clearly to management. Performed data validation, accuracy checks, and consistency monitoring to ensure high data quality and integrity. Identified trends, patterns, and performance gaps to support process improvement and business performance analysis. Generated regular MIS reports and ad hoc reports based on management and stakeholder requirements. Collaborated with cross-functional teams to gather data requirements and translate business needs into analytical solutions. Managed bulk data extraction and storage using MySQL, optimizing data retrieval efficiency. Conducted QA testing for Android, web, and iOS applications to enhance software reliability and reporting accuracy. Created and maintained Standard Operating Procedures (SOPs) to streamline workflows and ensure standardized reporting. Delivered application demos to customers, explaining product features and data insights. Executed WhatsApp marketing campaigns, supporting customer engagement and communication analytics.
Customer Service Executive
StarTek
Jun 2021 - Jun 2022
Provided voice support for Indian clients on technical and sales-related queries. Coordinated with internal teams to resolve customer issues within defined Service Level Agreements (SLA). Delivered pre-sales and post-sales support, ensuring customer satisfaction and service quality.
Education
Bachelor of Computer Applications (BCA) - Bangalore University
- 2020 · Afghanistan
Higher Secondary Examination - St. Sebastian’s HSS, Velimanam
- 2017 · Afghanistan
Secondary School Leaving Certificate (SSLC) - St. Sebastian’s HS, Velimanam
- 2015 · Afghanistan
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Skills (34)
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