About
Hello, I am Amit adlak, currently working in Amazon for last 4 years as a Windows Administrator with 7 years of experience at Amazon, specializing in managing enterprise-scale Windows environments, Active Directory, and cloud-integrated infrastructure. Proven experience supporting highly available systems, automation, security hardening, and hybrid cloud operations.
Skills & Expertise (2)
Work Experience
IT support engineer
Amazon
5-2021 - Present
Handling Amazon ticketing tool that contains Incident, task and change. • Troubleshooting of outlook issue, profile creation, pst creation. • Data backup from one system to other or using P2P/ using storage device. • Registration of security key (YubiKey/FIDO1, FIDO 2) to particular user from midway portal. • Knowledge of Laptop replacement part under warranty. • Aware about configuration of MDM devices through portal for Mobile devices -Android or IOS. • Under warranty physically damage then raise PO for replacement of H/W part. • Reimage system or laptop from PXE server, also install from bootable USB drive. • Support New Hire Orientation program. • Create documentation depend upon policy and procedure of project requirements. • Updating new patches on system/server depend upon system, also download and install from Microsoft CatLog portal. • Solving System issue via Bomgar remote tool. • Solving VPN related issue/troubleshot -Cisco Mobility client. • Installation of printer on enterprise network. • Experience in Mobile VC calling setup using cisco spark., zoom, Webex, MS Teams.
Technical Support Engineer
Accenture
5-2019 - Present
Handling Service now ticketing tool. that contains Incident, task and change. User raise ticket then resolve the ticket via remotely or visit their desk. • Hands on Add, delete the host name from Active directory. When system is to be re image then add the host name through Active directory. • Removing the duplicate description or Adding the Blank description from Active directory. • Reinstallation and troubleshooting of SCCM • Checking the compliance through SCCM configuration manager. • Co-ordinate with Network team (for switch replacement) then find the traces and provide to the network team for better services to the users. • Installation of MAC book (currently Catalina is used). • Hands on Disk format, reinstallation of MAC Book OS, Compliance of MAC book • Installation of software (VPN, SQL Server, ORACLE Database, Visual Studio). • Join & Dis-join of Domain Network • Remote Support through Skype, Microsoft Teams, LogMeIn. • Handling user through Email, Telephone. • Profile renaming or deleting from registry editor. • Configuration of Outlook in Mac OS. • Configure Static IP. • Solving APIPA issue with the help of Networking Team. • Format the system through WDS Server using F12 command, Install using USB drive/Optical drive. • Knowledge of how to enable hyper mode via cmos setup, installation of VM Ware (VM Ware or ORACLE Virtual Box). • Backup & Restore Data from users system. • Hands on experience on Bit Locker configuration on user machine • Installation & configuration of Active directory, DHCP, DNS on Microsoft Server R12 R2
Technical Support Engineer
KPIT
4-2017 - Present
Handing Incident and workflow task under I-Serve ticketing tool and provide L1 support on call or transfer the ticket to the respective team • Resolution of Laptop/Desktop related issues in-person to the end user i.e. OS related issues, Outlook issue, software related issues or any network issues • Attending call or e-mail from end user and provide L1 support • Remote support through Skype or Lync or Console Remote tool (SCCM) for remote users. • Backup & Restore Data from users system. • Installing Cisco VPN or Checkpoint VPN, Global Protect VPN on client machine, network printer configuration. • Installing Visual studio (Express/Enterprise), SQL-Server 2008, 2014, 2016, 2017 Oracle 10g, 11g, Eclipse, OrCAD, Vector Canoe, analyzer etc. • Installing IBM Doors, IBM RTRT, IBM RTC, IBM Rhapsody. • Solving IBM License issue related to IBM software suite. • Installing Windows Server 2008, 2012 R2, 2016. • Configure Static IP. • Activities like Migration of Different Teams moving from One Place to Another. • Solving APIPA issue with the help of Networking Team. • Format the system through WDS Server using F12 command, Install using USB drive/Optical drive. • Knowledge of how to enable hyper mode via cmos setup, installation of VM Ware (VM Ware or ORACLE Virtual Box) • Knowledge of how to configure thin client, how to add server name, solving issue of APIPA problem with the help of NOC team.
Education
Master's
2008 - 2010 · India
Certifications
SOC Analyst
EC Council · 2025
ECC7435216089
AWS Solution Architect
Amazon Web services · 2023
VN-H65K54CC8NF11DS5
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Availability Details
Current Company
Amazon
Notice Period / Can Join
Immediately
Visa Status
No Visa
Relocation
Open to Relocation
