About
Data Analyst skilled in SQL, Power BI, Excel, and Python with hands-on experience building interactive dashboards, analyzing business data, and generating actionable insights from telecom and retail datasets. Experienced in KPI reporting, customer trend analysis, and data visualization with strong analytical and problem-solving skills.
Skills & Expertise (28)
Work Experience
Customer Support Advisor (Analytics and Reporting)
Tech Mahindra
Dec 2024 - Mar 2026
Developed and maintained Power BI dashboards and Excel reports to track team KPIs, productivity, resolution rates, and escalation metrics, enabling data-driven performance monitoring across operations. Analyzed operational data to identify workflow bottlenecks and performance gaps, contributing to an 8% efficiency improvement — recognized as Employee of the Month for outstanding performance.
Customer Support Advisor
Concentrix
Mar 2023 - Nov 2024
Resolved customer issues and handled escalations while maintaining service quality and customer satisfaction standards. Monitored customer interaction trends and recurring issues while collaborating with team members to improve response quality, operational efficiency, and overall customer experience.
Education
B. Tech - Electronics & Communication Engineering - Jamia Hamdard University
- 2021 · Afghanistan
Certifications
Google Data Analytics
Coursera · 2026
Power BI
Tutedue · 2026
SQL Problem Solving
Leetcode · 2026
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Citizen
Relocation
Open to Relocation
Skills (28)
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