About
Data Analyst with proven outcomes across marketing analytics, business intelligence, and operations data. Delivered a 20% reduction in case resolution time, 15% improvement in click-through rates, and 98%+ data integrity across 100+ daily cases. Proficient in Python (Pandas, NumPy), SQL, Power BI, and Advanced Excel. Skilled in ETL processes, KPI dashboards, A/B testing, and customer behavior analysis. Certified in Data Science, Data Analytics, and Business Analytics.
Skills & Expertise (24)
Work Experience
Operations & Data Associate
Acuitty Tech
Oct 2025 - Dec 2025
Analysed seller dispute data via SQL and Excel pivot tables, reducing average case resolution time by 20%. Built SLA compliance dashboards tracking performance across 100+ daily cases. Maintained 98%+ data integrity across case records through systematic validation checks. Converted operational findings into process improvements in collaboration with cross-functional teams.
Data Analyst Intern
Access Million
Sep 2024 - Aug 2025
Extracted, cleaned, and analysed marketing campaign datasets (10,000+ records) using Python (Pandas, NumPy) and Excel. Built and maintained Power BI dashboards to monitor campaign KPIs, enabling real-time data-driven decisions. Designed and executed A/B tests on digital campaigns, achieving a 15% improvement in click-through rates. Wrote optimised SQL queries to extract, transform, and segment customer data for B2B and B2C strategies. Automated ETL reporting workflows via Excel VBA macros, saving ~3 hours per week and reducing manual errors.
Market Research & Data Analyst Associate
MEC Intelligence
Mar 2023 - Jun 2023
Conducted quantitative and qualitative analysis on marine and cleantech datasets for M&A and market entry reports. Prepared data-driven insight decks for 5+ global clients, informing strategic planning and investment decisions. Applied Porter's Five Forces and PESTEL frameworks for industry trend analysis and competitive benchmarking.
Junior Data & Market Research Analyst
JD Consultancy
Dec 2021 - Feb 2023
Collected and analysed primary data from 300+ survey respondents across multiple market segments. Used Excel (pivot tables, VLOOKUP, filtering) to organise datasets and surface consumer behaviour insights. Contributed to 10+ client-facing reports; mapped competitor positioning for internal strategy discussions.
Education
Master of Business Administration (MBA) - ICFAI Business School
2019 - 2021 · Afghanistan
Bachelor of Commerce (B.Com) - Barkatullah University
2016 - 2019 · Afghanistan
Certifications
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Skills (24)
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