About
Data & Business Analyst with 6+ years of experience driving quality improvement, performance optimization, and process excellence in global operations. Demonstrated success in improving quality scores (92% → 98%), mentoring teams, and identifying defect trends using Root Cause Analysis and data-driven insights. Skilled in Advanced Excel, Power BI, Six Sigma, data analytics, and reporting, with a proven ability to translate operational data into actionable insights that improve efficiency and business outcomes. Returning to the workforce after a planned career break (Jan 2022–Jan 2026) focused on parenting and professional upskilling.
Skills & Expertise (16)
Work Experience
Quality Auditing Analyst
Accenture
Oct 2018 - Jan 2022
Improved team quality score from 92% to 98% through data-driven analysis, coaching, and process improvements. Mentored a team of ~30 reviewers, improving accuracy, quality, and performance consistency. Analyzed quality metrics and defect trends using Excel and RCA to reduce recurring errors and improve operational efficiency. Conducted quality audits and real-time evaluations to ensure compliance with SOPs, policies, and SLA requirements. Tracked performance metrics and prepared reports, dashboards, and presentations for leadership and client stakeholders. Collaborated with cross-functional teams to resolve quality gaps, streamline workflows, and drive continuous improvement. Managed stakeholder communications, providing updates on quality metrics, workflow status, and operational progress. Coordinated escalations, task priorities, and workflow activities to maintain operational efficiency and SLA adherence. Supported training initiatives by developing materials, conducting knowledge sessions, and mentoring new Quality Analysts. Assisted with project coordination, documentation, reporting activities, and business reviews (WBR/MBR). Contributed to AI-enabled operations through data validation, annotation, and moderation data review activities. Supported Team Lead activities including SLA management, roster planning, and operational reporting.
Trust & Safety Analyst
Accenture
May 2018 - Sep 2018
Performed content quality reviews to ensure compliance with global policies and standards. Supported ML systems through high-quality data validation and annotation. Contributed to performance monitoring and process improvement initiatives. Acted as SME to assist with performance tracking and team-level improvements.
Business Analyst
Jan 2016 - Apr 2018
Managed high-volume workflows with 100% accuracy, ensuring operational compliance and data integrity. Analyzed trends, failure patterns, and risk indicators using Excel and SQL to support process improvements and issue resolution. Utilized SQL queries and basic HTML troubleshooting to validate records, update backend customer data, and resolve system-related issues. Coordinated across teams and systems to support workflow management, order reprocessing, and operational efficiency. Maintained reports, operational trackers, and workflow coordination using Google Sheets and internal tools. Collaborated with AI-driven systems and data validation processes to improve decision accuracy and content evaluation outcomes.
Practitioner
Sep 2015 - Jan 2016
Classified and reviewed ad creatives to ensure policy compliance and accurate categorization. Maintained high accuracy while handling large-scale content volumes. Supported content moderation processes to ensure brand safety standards.
Education
Bachelor of Technology (B. Tech), Computer Science - JNTU
2011 - 2015 · Afghanistan
Certifications
No certifications added yet
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Availability Details
Visa Status
Citizen
Relocation
Not Open to Relocation
Skills (16)
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