About
Detail-oriented Operations Analyst with 2 years of experience in operations management, billing processes, reporting, and stakeholder coordination. Skilled in data analysis, process improvement, and performance tracking to enhance operational efficiency. Experienced in handling US and UK region billing operations and preparing insightful reports to support business decisions.
Skills & Expertise (12)
Work Experience
Analyst
Gallagher
May 2025 - Present
Managing end-to-end Order to cash operations like sending inputs to the stakeholders for billing, preparing and approving the invoices for UK region ensuring accuracy and timely delivery. Preparing and sharing daily, weekly, and monthly operational reports, helping stakeholders track billing status, pending items, trends, and overall performance. Monitoring and responding to the questions/queries of the stakeholders via emails. Raising Cherwell and ServiceNow tickets on behalf of CE, PM, BM, etc. Creating leaderships deck using Power BI and bEquipped. Identifying process gaps and recommending improvements to enhance efficiency. Collaborating with cross-functional teams to resolve billing discrepancies. Given trainings to the new members of the team. Created and Maintained SOPs. Monthly and Bi-monthly reach outs to AMT for various internal processes like Pass-thru, PC and AMR.
Operations Support Analyst
Gallagher
Apr 2024 - May 2025
Managed end-to-end billing operations for US and UK region ensuring accuracy and timely delivery. Prepared daily, weekly, and monthly operational reports for stakeholders. Maintained SLA compliance and ensured data quality standards. Supporting billing operations and maintaining accurate financial records. Handling data validation and ensured compliance with company policies. Provided operational support to senior analysts and project teams.
Education
Bachelors of Commerce - Kurukshetra University
2017 - 2020 · Afghanistan
Certifications
Microsoft 365 Fundamentals
Microsoft · 2023
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Skills (12)
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