About
Results-driven Data Analyst and Business Analyst with 2+ years of experience transforming raw data into actionable business insights. Proficient in SQL, Excel, and Tableau for data extraction, analysis, visualization, and reporting. Skilled in requirements gathering, stakeholder communication, and cross-functional collaboration to support data-driven decision-making. Proven ability to identify trends, improve operational efficiency, and deliver measurable business outcomes.
Skills & Expertise (25)
Work Experience
Data Analyst
A Square Engineering
Feb 2024 - Present
Conducted end-to-end data analysis on market trends, customer demographics, and product performance to identify new product line opportunities and optimize vendor selection, directly supporting strategic business decisions. Leveraged SQL and Excel to extract, clean, and analyze large datasets; built Tableau dashboards to visualize KPIs and deliver actionable reporting to leadership. Collaborated cross-functionally with product managers, designers, engineers, and marketing teams to define analytical requirements and implement data-driven solutions aligned with business goals. Performed customer segmentation analysis to identify high-value demographics, enabling targeted marketing strategies and improving decision-making efficiency.
Customer Service Associate
Amazon
Aug 2022 - Jan 2023
Resolved complex customer concerns with data-backed, customer-centric solutions, maintaining SLA compliance across primary and secondary support queues. Updated and maintained order and customer data in internal systems, ensuring database accuracy for downstream reporting and operational workflows.
Business Development Executive
Startup Spine
Jul 2019 - Jul 2022
Conducted market research and competitive analysis to identify new business opportunities, supporting data-driven sales strategies via cold calling, email outreach, and networking. Maintained and managed a CRM database of existing customers and prospective leads, ensuring data accuracy and supporting pipeline reporting using Microsoft Excel and CRM tools. Gathered customer feedback and market intelligence to inform product positioning and business requirements, bridging the gap between business stakeholders and operational teams.
Education
Bachelor of Technology (B.Tech) - Uttar Pradesh Technical University
- 2018 · Afghanistan
Certifications
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Skills (25)
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