About
I am a recent graduate in Electronics & Communication Engineering, currently working as a Packaged App Development Associate at Accenture. I have experience in web development, application maintenance, and support. I am skilled in Java, HTML, CSS, JavaScript, and React.js. I am a quick learner and have a strong problem-solving ability.
Skills & Expertise (13)
Work Experience
Packaged App Development Associate
Accenture
March-2024 - Present
Responsible for application maintenance and support across multiple platforms, ensuring system reliability and performance. Monitor application health using tools such as Splunk, Teragrep, and other monitoring solutions. Analyze logs and performance metrics to proactively detect and resolve issues. Handle and resolve incidents and service requests through ticketing systems (e.g., Jira, ServiceNow). Collaborate with cross-functional teams to troubleshoot and resolve application-related issues. Perform routine system checks, alerts analysis, and escalate unresolved issues to appropriate teams. Document incidents, root cause analysis, and solution steps to build a knowledge base. Resolve live production issues within tight SLAs, leveraging Splunk and performance logs.
Education
Bachelor of Technology in Electronics & Communication Engineering
2019 - 2023 · India
