Ashish Gupta
Client Representation Executive
About
Executive Client Representation Executive with 2+ years of experience at [24]7.ai, transitioning into front-end development. Proficient in HTML, CSS, JavaScript, and Bootstrap, with hands-on experience in building responsive and user-friendly web interfaces. Experienced with JIRA for ticketing, bug tracking, and workflow management, and skilled in Microsoft Excel and PowerPoint for reporting and visual presentations. Known for problem-solving, UI/UX understanding, and collaborating with cross-functional teams to deliver seamless digital solutions. Passionate about leveraging self-learned front-end technologies and client insights to build high-quality web applications.
Skills & Expertise (11)
Work Experience
Client Representation Executive
[24]7.ai
02-2023 - Present
Delivered AI-powered, automated, and contextual client support, improving customer satisfaction and brand loyalty across multiple CX touchpoints. Recognized for resolving 95% of escalations within SLA, leveraging JIRA for efficient bug tracking, issue prioritization, and reporting. Designed and presented interactive PowerPoint reports and Excel dashboards for management, improving decision-making and operational transparency. Developed a responsive portfolio website and multiple UI mockups using HTML, CSS, JavaScript, and Bootstrap as part of self-learning initiatives. Collaborated with cross-functional teams to recommend UI/UX improvements based on real-world client insights and feedback.
Education
Bachelor of Commerce
2017 - 2020 · India
Certifications
Business Communication & Presentation Design
Lalit Narayan Mithila University · 2020
Crafted visually engaging presentations using PowerPoint, developing an eye for aesthetics and user-friendly design—similar to front-end UI principles.
E-Commerce & Digital Marketing Basics
Lalit Narayan Mithila University · 2020
Gained exposure to online business models, websites, and digital platforms, aligning with front-end web concepts.
Business Technology & Automation
Lalit Narayan Mithila University · 2020
Studied the impact of digital transformation and automation in modern business processes, which built a foundation for understanding user-focused digital solutions.
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Skills (11)
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