About
Experienced Splunk Technical Support Engineer with 18 months of hands-on expertise in Splunk Cloud and Splunk Enterprise, specializing in critical incident management and enterprise customer support. Certified Splunk Core and Power User with exposure to AWS and GCP environments and a strong networking foundation from prior Palo Alto TAC experience. Currently pursuing an MBA in Production & Operations Management to strengthen leadership and operational capabilities.
Skills & Expertise (16)
Work Experience
Palo Alto TAC Engineer (Internship Project)
iOPEX Technologies
Jun 2024 - Aug 2024
Supported Palo Alto Networks NGFW and Panorama environments by assisting in troubleshooting firewall, routing, and switching-related issues. Worked on networking fundamentals including OSI layers and security architecture, contributing to case analysis and technical resolution under senior engineer guidance.
Splunk Cloud Support Engineer
iOPEX Technologies
Aug 2024 - Present
Provide technical support for Splunk Cloud and Splunk Enterprise environments. Worked with Forwarders, Searchheads and Indexer tiers. Handle critical incidents and high-priority cases for enterprise and Big Bet accounts. Troubleshoot integration, performance, and data ingestion issues. Perform escalation analysis and conduct detailed case reviews. Collaborate with cross-functional teams to ensure timely SLA-driven resolutions. Deliver live troubleshooting sessions and maintain high customer satisfaction.
Education
Master of Business Administration (MBA) - Aliah University, New Town, Kolkata
2025 - 2027 · Afghanistan
B.Tech in Computer Science & Engineering - Aliah University, New Town, Kolkata
2020 - 2024 · Afghanistan
Certifications
Splunk Certified Power User
Splunk · 2028
Splunk Certified Core User
Splunk · 2028
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Need Sponsorship
Relocation
Open to Relocation
Skills (16)
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