About
Experienced Splunk Technical Support Engineer with 18 months of hands-on expertise in Splunk Cloud and Splunk Enterprise, specializing in critical incident management and enterprise customer support. Certified Splunk Core and Power User with exposure to AWS and GCP environments and a strong networking foundation from prior Palo Alto TAC experience. Currently pursuing an MBA in Production & Operations Management to strengthen leadership and operational capabilities.
Skills & Expertise (16)
Work Experience
Splunk Cloud Support Engineer
iOPEX Technologies
Aug 2024 - Present
Provide technical support for Splunk Cloud and Splunk Enterprise environments. Worked with Forwarders, Searchheads and Indexer tiers. Handle critical incidents and high-priority cases for enterprise and Big Bet accounts. Troubleshoot integration, performance, and data ingestion issues. Perform escalation analysis and conduct detailed case reviews. Collaborate with cross-functional teams to ensure timely SLA-driven resolutions. Deliver live troubleshooting sessions and maintain high customer satisfaction.
Palo Alto TAC Engineer (Internship Project)
iOPEX Technologies
Jun 2024 - Aug 2024
Supported Palo Alto Networks NGFW and Panorama environments by assisting in troubleshooting firewall, routing, and switching-related issues. Worked on networking fundamentals including OSI layers and security architecture, contributing to case analysis and technical resolution under senior engineer guidance.
Education
Master of Business Administration (MBA) - Aliah University, New Town, Kolkata
2025 - 2027 · Afghanistan
B.Tech in Computer Science & Engineering - Aliah University, New Town, Kolkata
2020 - 2024 · Afghanistan
Certifications
Splunk Certified Power User
Splunk · 2028
Splunk Certified Core User
Splunk · 2028
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Need Sponsorship
Relocation
Open to Relocation
Skills (16)
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