About
Security-focused IT Engineer with 2+ years of enterprise experience at Accenture supporting large-scale environments under ITIL processes. Progressed from Tier 1 to Tier 2 Technical Support, handling complex authentication, access control, and device security incidents. Certified in CompTIA Security+ (SY0-701) and Google Cybersecurity Professional Certificate with hands-on exposure to SIEM tools, network analysis, and incident response fundamentals. Motivated to support enterprise cybersecurity initiatives across security operations, governance, risk, compliance, and identity & access management domains.
Skills & Expertise (32)
Work Experience
Machine Learning Intern
SOFTEK SOLUTION
Oct 2021 - Nov 2021
Supported development of a helmet detection system using computer vision techniques, contributing to dataset preparation, model evaluation, and performance testing.
Tier 2 Technical Support Engineer
Accenture
May 2023 - Aug 2025
Progressed from Tier 1 to Tier 2 support within structured SLA-driven enterprise operations. Handled 25–35 technical incidents daily, maintaining high SLA compliance and customer satisfaction. Investigated authentication failures, account lockouts, access control issues, and device security incidents. Performed root cause analysis for recurring access and system issues and documented findings. Escalated security-related anomalies to engineering teams following defined incident response procedures. Analyzed system logs and user activity patterns to identify misconfigurations and unauthorized access attempts. Followed ITIL-based incident, problem, and change management processes. Maintained detailed technical documentation and knowledge base articles for recurring issues. Worked in 24/7 shift-based high-pressure environments handling enterprise-level escalations.
Education
Bachelor of Engineering – Information Technology - Deccan College of Engineering and Technology
- · Afghanistan
Certifications
Google Cybersecurity Professional Certificate
· 2026
CompTIA Security+ (SY0-701)
· 2025
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Depends on Offer