About
Results-driven professional with 7+ years of experience in operations, client coordination, reporting, and process management, transitioning into a Data Analyst role. Skilled in analyzing business data, creating dashboards, identifying trends, and generating actionable insights using Excel, SQL, Python, Power BI, and Tableau. Strong background in handling large datasets, performance reporting, process optimization, and stakeholder communication. Passionate about leveraging data-driven decision-making to solve business problems and improve organizational performance.
Skills & Expertise (41)
Work Experience
Process Specialist - Analytics & Reporting
Infosys Ltd
Dec 2018 - Present
Managed daily business operations while ensuring adherence to client SLAs, quality standards, and productivity targets. Collected, validated, and analyzed operational data to monitor KPIs, identify trends, and support business decision-making. Prepared daily, weekly, and monthly MIS reports and performance dashboards using Microsoft Excel for leadership reviews. Analyzed productivity, quality, turnaround time (TAT), and utilization metrics to identify process improvement opportunities. Performed data validation, reconciliation, and root cause analysis to ensure data accuracy and minimize operational errors. Collaborated with cross-functional teams and stakeholders to resolve operational issues and improve service delivery. Monitored team performance against KPIs and provided actionable insights to improve efficiency and customer satisfaction. Supported process automation and reporting improvements by optimizing data collection and reporting workflows. Maintained large operational datasets while ensuring compliance with data quality and client guidelines. Assisted managers in forecasting workload, capacity planning, and resource allocation using historical performance data. Conducted trend analysis to identify recurring operational issues and recommended corrective and preventive actions. Participated in process improvement initiatives that enhanced operational efficiency and reduced manual effort. Created ad hoc reports and business summaries to support management decisions and client requirements. Documented standard operating procedures (SOPs) and ensured compliance with process documentation. Trained and mentored new team members on business processes, reporting standards, and quality expectations. Developed Excel dashboards using Pivot Tables, Pivot Charts, Power Query, VLOOKUP/XLOOKUP, and advanced formulas to automate operational reporting.
Quality Analyst
Wipro Ltd
Jun 2017 - Nov 2018
Performed quality audits on Google Maps operations to ensure compliance with client guidelines and quality standards. Evaluated production deliverables and provided detailed feedback to improve team accuracy and performance. Conducted daily quality reviews and identified process gaps, recommending corrective actions to enhance operational efficiency. Prepared and published monthly quality reports, performance scorecards, and trend analysis for management review. Facilitated feedback sessions and coaching programs to improve individual and team quality metrics. Collaborated with operations teams to address quality concerns and drive continuous process improvement initiatives. Monitored key quality indicators and tracked performance against established SLAs and KPIs. Performed root cause analysis on recurring errors and implemented preventive measures to reduce quality defects. Supported knowledge-sharing sessions and trained new team members on project workflows and client guidelines. Maintained high levels of data accuracy and quality across geospatial mapping and location-based projects.
Education
Bachelor of Technology in Electronics and Communication - JNT University
- 2015 · Afghanistan
Certifications
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Skills (41)
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