About
Detail-oriented Data Analyst & Application Support Executive with 3 years of experience in the BFSI and Housing Finance domain. Skilled in analyzing business data using Power BI, SQL, and Excel, and experienced in supporting LMS/LOS applications, resolving incidents, performing system checks, and coordinating with vendors. Strong in preparing reports, identifying data insights, and assisting teams with reliable application and analytical support to improve operational decision-making.
Skills & Expertise (31)
Work Experience
Data Analyst & Application Support
Cent Bank Home Finance Ltd.
Mar 2023 - Present
Designed Power BI dashboards for Loan Portfolio, Overdue, NPA, and Management KPIs. Provided technical support for LMS, LOS & GL Applications. Managed incident, problem, and service request tickets, ensuring timely troubleshooting, root cause analysis, and resolution for branch and operations teams. Performed data extraction using SQL and prepared MIS reports. Performed ETL activities using Power Query, including data extraction, cleaning, transformation, and preparation of structured datasets for reporting and analysis. Coordinated with IT/Vendor teams for system enhancements, downtime support, and defect fixes. Support UAT testing, deployment activities, and the system documentation. Collaborated with the team members to recurring technical issues and implemented proactive measures to prevent their recurrence. Acted as a key point of contact for business users, ensuring minimal disruption to daily operations.
Data Science and Business Analyst Intern
The Sparks Foundation
Jan 2023 - Jan 2023
Utilized supervised machine learning techniques such as the Decision Tree algorithm for prediction tasks, achieving high accuracy rates.
Data Science Intern
TwiLearn EduTech Pvt. Ltd.
Dec 2022 - Jan 2023
Learned python, Data analysis and Data visualization with Power-BI, Tableau.
Education
Data Science - Boston Institute of Analytics
- 2023 · Afghanistan
BSC IT - Model College of Com and Science, Mumbai University
- 2022 · Afghanistan
HSC - Birla College Of Arts, Commerce & Science, State Board
- 2018 · Afghanistan
SSC - Nutan Dnyan Mandir
- 2016 · Afghanistan
