About
Data Science postgraduate student with 2 years of experience as a Technical and Business Operational Analyst at Amdocs, supporting a US telecom client (Comcast). Strong skills in SQL and Excel for data analysis, data validation, and reporting on large billing and production datasets. Experienced in monitoring production jobs, analyzing failures, and supporting end-to-end billing cycle operations. Gained business analytics experience through an internship by analyzing customer data and creating Excel dashboards for decision making. Good understanding of the telecom domain, production support, and change request management (CRQ). Seeking a Data Analyst or Business Analyst role to drive data-driven insights and business growth.
Skills & Expertise (5)
Work Experience
Business Development Intern
AYDI Restaurants India Pvt Ltd
May 2025 - Jul 2025
Analyzed customer feedback data to identify locations with high expansion potential. Filtered and visualized data in Excel to support business decision-making. Created dashboards using pivots, charts, and conditional formatting. Collaborated with operations and strategy teams to align analytics with business goals. Presented management insights and contributed to outlet expansion planning.
Technical and Business Operational Analyst
Amdocs Development Center India LLP
Aug 2022 - Aug 2024
Managed end-to-end billing cycle operations impacting millions of customer records monthly. Analyzed production data using SQL and Excel to identify job failures and billing discrepancies. Monitored real-time system alerts using Grafana, reducing issue resolution time through proactive analysis. Created daily and weekly operational reports highlighting system health, trends, and recurring issues. Coordinated CRQs and production changes, ensuring zero critical failures during billing cycles. Tracked cron job performance and escalated data-driven insights to application teams. Supported business and technical stakeholders through accurate data reporting and trend analysis.
Education
M.Sc. in Data Science - MAEER's MIT Arts, Commerce & Science College, Alandi (D), Pune
2024 - 2026 · Afghanistan
B.Sc. in Computer Science - MAEER's MIT Arts, Commerce & Science College, Alandi (D), Pune
2019 - 2022 · Afghanistan
Higher Secondary (12th) - Bhairavnath Secondary College, Bhosari
- 2019 · Afghanistan
Secondary (10th) - Shramajivi Secondary School, Bhosari
- 2017 · Afghanistan
Certifications
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