About
Data Analyst skilled in SQL, Power BI, and Advanced Excel, with experience in analyzing trends, building dashboards, and supporting business decision-making. Strong ability to work with large datasets, identify patterns, and support reporting and business decision-making in fast-paced environments with a willingness to learn CRM systems and tools.
Skills & Expertise (23)
Work Experience
Customer Success Specialist
Smile Groups PVT LTD
Apr 2025 - Present
Analyzed customer interaction data to identify trends and improve service efficiency. Monitored and evaluated KPIs to support data-driven decision-making. Performed data validation and ensured accuracy of reports and datasets. Collaborated with cross-functional teams to resolve issues and optimize processes. Supported reporting and data analysis to improve customer insights and operational decision-making.
Customer Service Associate
Sutherland Global Services
Mar 2024 - Feb 2025
Handled large volumes of customer and transaction data with high accuracy. Identified recurring issues through data analysis and supported resolution strategies. Maintained detailed reports and contributed to performance tracking and improvements. Strengthened analytical and problem-solving skills in a data-driven environment.
Education
Bachelor of Engineering (Automobile Engineering) - Rajiv Gandhi college of Engineering (Anna University affiliated)
2019 - 2023 · Afghanistan
Certifications
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Citizen
Relocation
Open to Relocation
Skills (23)
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